Svakom Vick Neo 2: review

Svakom Vick Neo 2 at a glance — here’s what you get

Svakom Vick Neo 2 is a prostate vibrator with two separate contact points: a bent shaft that is inserted anally and an outer arm that rests against the perineum. What sets it apart from most of the category is that the connection between them can be rotated. The neck rotates 180 degrees and clicks into place in the new position, letting you choose whether the outer arm should rest against your body or point away from it. So the same product works both as a combined prostate and perineum stimulator and as a pure prostate vibrator.

The specification looks like this according to the manufacturer’s user manual: five vibration modes plus one automation mode, five intensity steps, a heat function that reaches 38 degrees, a polymer lithium battery of 500 mAh that provides two hours of runtime on a two-and-a-half-hour charge, an indicated sound level of at most 55 decibels, and an included wireless remote control. The vibrator measures 91 × 102 × 38 millimeters, weighs 93 grams, and has an insertion part of 80 × 30 millimeters. The model code is SPM03E. In Sweden, the item is sold by eight stores at prices between 722 and 939 SEK, and all eight had it in stock at the price check.

This review is about the Navy Blue variant with EAN 6959633105320. The number is checked against the manufacturer’s own product page, where the Navy Blue variant carries exactly the same GTIN value and the item number SPM03E — the same model code as in the manual and in the EU declaration of conformity. It’s worth checking the number if you’re comparing prices, since several Swedish stores list the older Vick Neo under similar-sounding product names.

What does a prostate vibrator with a perineum arm do — and how is it different from an anal plug?

A prostate vibrator is shaped to reach the prostate, which sits a few centimeters inside toward the stomach side of the rectum. Hence the distinctive hook: instead of going straight in, the shaft bends forward. An anal plug has the opposite design — it’s made to stay in place passively and has a wide base that prevents it from sliding in too far, but it has no targeted curve.

The perineum arm is the second half of the construction. The perineum is the area between the scrotum and the anus, and the prostate can be reached indirectly through it. Vick Neo 2 has its own motor in the outer arm, which is the technical requirement that makes it possible to stimulate both points at the same time—having a single motor in the shaft would only have transferred secondary vibrations to the arm. The manufacturer describes the construction as a dual-motor solution and highlights in its product graphics that the positions can be run internally, externally, or in combination.

What that means in practice is that it’s the shape, not the effect, that determines whether the product is a fit. A prostate vibrator that sits in the wrong place does no good no matter how many positions it has. From the specification, what can be established is that the insertion part is 80 millimeters long and 30 millimeters in diameter, and that the entire product is only 102 millimeters high—that’s a short and comparatively thick insertion part rather than a long and slim one. Compare those figures with what you know works for you before you look at the function list.

Vick, Vick Neo, or Vick Neo 2—what’s what?

Svakom has three products with Vick in the name, and Swedish shops regularly mix them up.

• Vick — model code SPM-03W. The original app-controlled prostate and perineum massage device, without a remote control.
• Vick Neo — model code SPM-03D, EAN 6959633152355. The app-controlled successor, still sold in Swedish stores from 495 SEK.
• Vick Neo 2 — model code SPM03E, EAN 6959633105320. The model this text is about, with a rotating neck, a heating function, a magnetically attached remote control, and a 500 mAh battery.

Unfortunately, the difference between Vick Neo and Vick Neo 2 can’t be quantified using the manufacturer’s own data. Svakom does not publish a valid specification table for Vick Neo at all—the specification tab on that product page shows the same incorrect table described further down in this review, and the manual for Vick Neo lacks a specs section. What can be established is that Vick Neo 2 adds a rotating neck, heating up to 38 degrees, and a remote control that is magnetically fixed to the base. Whether the battery or the motors are also stronger is not something there’s any verifiable information about.

Materials and build quality: liquid silicone over the contact surfaces

The material issue is the only characteristic of an anal product that can’t be compensated for with experience or care. The rectal mucosa is thinner and more permeable than the skin, and unlike the vagina, it has no self-cleaning mechanism of its own. That’s why what the product is made of matters more here than in almost any other product category.

What liquid silicone and ABS plastic mean in practice

The manufacturer’s manual lists two materials for Vick Neo 2: liquid silicone and ABS plastic. In its product graphics, Svakom describes the surface as silk-smooth silicone of medical quality. The specification does not show how the materials are distributed, but the construction is the usual in the category: the silicone sits over the shaft, the outer arm, and the top side of the base, while the ABS supports the mechanical parts—buttons, charging contacts, and the remote control’s housing.

What makes silicone the right material here is that it is non-porous. A non-porous surface can be cleaned, because there are no microscopic cavities where residue can get trapped. ABS plastic is also non-porous, so the combination is hygienically unproblematic—the difference versus an all-silicone product is more tactile than hygienic. Silicone feels warmer and softer against the skin, which matters especially for an anal product where the noticeable feature is the edges at the transition between the hard and soft materials.

One detail in the construction is worth noting: when not in use, the remote control is magnetically fixed in the vibrator’s base. It’s a practical solution to avoid misplacing a small, separate unit, but the manual is explicit that the product must not be used while the remote control is still sitting in the base. So it’s a storage spot, not an operating position.

Phthalates, BPA, and what the material declaration doesn’t say

Phthalates are a group of plasticizers used to make plastic—above all flexible PVC—more pliable. Kemikalieinspektionen describes them as substances that can affect the endocrine system and make reproduction more difficult, and several of them are therefore restricted or banned within the EU in a large number of products. The sex toy category is a recurring target of supervision, just because it includes flexible plastic that lies against mucous membranes.

Here, the message has to be split into two parts. Silicone does not require phthalate plasticizers to become soft—the softness comes from the polymer’s own structure—and the material label “liquid silicone” is in itself a better indication than terms like TPE or jelly rubber, which say nothing at all about which plasticizers are included. But Svakom does not state anywhere in the manual or on the product page that Vick Neo 2 is free from phthalates, BPA, or latex. What the manufacturer does instead is that, in the EU declaration, it states that the product is tested against the RoHS Directive 2011/65/EU according to the standard series IEC 62321, and in the manual it states that the product meets the EU’s CE and WEEE directives. RoHS restricts, among other things, lead, cadmium, mercury, and four phthalates in electronic products.

The difference versus brands like Womanizer and We-Vibe, which state “without phthalates, BPA, and latex” in plain text, is thus more formal than likely real—but it exists, and it’s worth knowing when you choose a product based on the material declaration.

Size and weight: 91 × 102 × 38 millimeters and 93 grams

The manufacturer’s manual states 91 × 102 × 38 millimeters for the vibrator and 34 × 56 × 14 millimeters for the remote control. The insert part is 80 × 30 millimeters. The weight is 93 grams for the vibrator and 14 grams for the remote control. The manufacturer’s own size graphic on the product page shows the same figures from another angle: 102 millimeters in height, 91 millimeters in width, 80 millimeters for the insert part, and 29 millimeters for shaft width. So the two sources are consistent, which is more than you can say about the rest of the manufacturer’s documentation.

Put the numbers in context. Lelo Hugo 2, the closest comparable product, measures 104 × 107 × 41 millimeters, has an insert part of 72 millimeters, and weighs 121 grams. Lelo Loki Wave 2 measures 91 × 42 × 196 millimeters, has an insert part of 100 millimeters, and weighs 196 grams. Vick Neo 2 is thus the lightest of the three — 28 grams lighter than Hugo 2 and a little over half the weight of Loki Wave 2, while the insert part is 8 millimeters longer than Hugo 2’s.

Weight matters more on an anal product than on a handheld. A product that stays in place during use pulls downward with its own weight, and 93 grams is in practice a little. The 91-millimeter width, in turn, comes from the outer arm — this is the distance from the outside of the shaft to the tip of the perineum arm, not something you insert.

Five modes, five intensities, and a neck that rotates 180 degrees

The interface consists of two parts: two buttons on the vibrator’s base and a wireless remote control with three buttons. According to the manual, you start the product by pressing and holding the button on the vibrator for two seconds. A short press on the vibrator or on the remote then starts the vibration, a short press again steps the intensity upward, and a double-press changes modes. A colored LED in the base changes color for each mode, which is a sensible way to provide feedback on a product you can’t see during use.

What the 180-degree rotation actually does

This is the model’s distinctive feature and the single most important reason to choose it over a fixed-form competitor. The manual describes two modes of use. In the first one, you insert the shaft and place the outer arm against the perineum — combined stimulation of both points. In the second one, you rotate the neck 180 degrees until it clicks into place, insert the shaft, and let the outer arm point away from the body — pure prostate stimulation without perineum pressure.

What can be established is that it provides two completely different fitting profiles in the same product. Perineum pressure is the part of this product category that fits worst for most people—either the arm hits the right spot or it presses uncomfortably, and where it lands depends on your body build rather than on your settings. Being able to disconnect it without buying another product is a real function, not a marketing claim. The Lelo Hugo 2 has no equivalent: the perineum section is fixed into the geometry it has.

The counterargument is that a joint is always a potential weak point. The manual states that the neck clicks into its positions, but the manufacturer does not publish any information about how many twists the construction has been tested for. It is a reasonable caveat to keep in mind for a product with a two-year warranty.

Positions, intensities and Intelligent Mode

The specification states 5+1 positions and 5 intensity steps. The five are standard vibration patterns that you scroll through with a double press. The plus one is Intelligent Mode, which according to the manual is only reached with a short press on the remote control—so it’s not something you can choose on the product itself.

What Intelligent Mode does is unusually well described for a product from a manufacturer: the manual states that the mode mimics intercourse rhythms by automatically switching both position and intensity for four minutes. It’s a time-based sequence, not a random pattern, and four minutes is short enough that you’ll notice when it starts again. It’s worth knowing before you buy—automatic modes that don’t publish their cycle length are impossible to assess in advance.

Five intensity steps is fewer than many competitors state, and you should look at that realistically. Lelo Hugo 2 lists four positions on the product and six via the app, so ten total. Vick Neo 2 has five positions times five intensities, which gives 25 combinations even before the app is connected. The counting differs in the two specifications, and that’s exactly why “number of positions” is a poor comparison metric in this category. Expect that in practice you end up going back to two or three settings.

The memory function deserves credit. The manual states that when you turn the product on again, it resumes the most recently used mode, but that the intensity always starts at step 1. This is a deliberate safety design for an anal product—you don’t want it to start at full power when it’s already in place.

How hot does the heat function get, and what does it add?

The heating is its own function with its own setting in the specification. The manual states that you turn it on and off by holding down the button on the vibrator for two seconds or with a short press on the remote control, and that the heat reaches 38 degrees Celsius in the head of the shaft.

Thirty-eight degrees is just above normal body temperature. In practice, that means the function does not add warmth but rather removes the feeling of cold—a silicone product that has been lying in a drawer maintains room temperature, i.e. about 20 degrees, and that is the difference the function evens out. The manufacturer does not publish how long the warming takes or how much it shortens operating time, which are two pieces of information you would probably like to have. However, that the heating element sits in the main part of the shaft and not in the outer arm is explicitly stated.

What can be established is that warming is one of the few functions in this category that neither Lelo Hugo 2 nor Lelo Loki Wave 2 has. If you want it, the selection is limited, and Vick Neo 2 is the cheapest way to get it among the models compared here.

Remote control: 34 × 56 millimeters and one button cell

The remote control measures 34 × 56 × 14 millimeters and weighs 14 grams. It has three buttons: intensity, on/off with a mode change, and heat. It is magnetically attached to the vibrator’s base for storage.

Two things set it apart from the vibrator itself, and both are limitations. The remote control is not waterproof—the manual’s specification table explicitly states "Non-waterproof (Remote)", and the instruction is that it may only be wiped externally with a dry cloth. It should therefore not be used in the shower even if the vibrator can. And it is powered by a replaceable lithium manganese dioxide coin cell that the manual refers to as CR2302, unlike the vibrator’s built-in and non-replaceable 500 mAh battery.

The manual includes a warning worth repeating: a lithium coin cell can cause serious or fatal injuries within two hours if swallowed. If you have children or pets at home, the remote control is the part of the product that should be stored locked up, not the vibrator.

App control: Svakom app, FeelConnect 3 and FeelPerformer

Vick Neo 2 is part of what the manufacturer calls the Connexion series, and the manual lists three separate digital platforms that the product works with. The Svakom app provides access to preset functions, your own settings, and control at both short and long distances. FeelConnect 3 synchronizes the product with interactive video content. FeelPerformer.com synchronizes it with interactive webcam platforms.

How does app control work at a distance?

The connection is via Bluetooth. The manual’s specification states the frequency range 2400.0–2483.5 MHz—that is, the standard 2.4-gigahertz band—and a maximum transmitter power of +6 dBm. The EU declaration, in turn, states 2402–2480 MHz and −0.42 dBm.

Controlling it at a truly long distance does not happen over Bluetooth, but over the internet: the phone next to the product keeps the Bluetooth link and sends it on via the network to the other party’s phone. That means three things in practice. The delay depends on the connection, not on the product. One of the parties always has to be within Bluetooth range of the product itself. And the day the manufacturer stops maintaining its server side, the remote function stops working, while the product’s own five settings and the included remote control continue to work just as before. It’s a good argument for not paying a premium price just for the app function.

Svakom does not publish which Bluetooth version the product uses, what range applies to the included remote control, or which minimum operating system versions the apps require. These are details that We-Vibe and Lelo usually provide, and they are missing here.

Sound level: 55 decibels, as the stated maximum value

Here, Svakom is actually clearer than several more expensive competitors. The specification table in the manual states the sound level as at most 55 decibels. It’s a maximum value, not an average, and it’s given without a measurement distance, measurement method, or weighting filter—but it’s a published figure, which is more than most manufacturers provide.

Put it in context. Lelo states a maximum under 60 decibels for both the Hugo 2 and Loki Wave 2, i.e., a 5-decibel higher ceiling. Since the decibel scale is logarithmic, 5 decibels corresponds to roughly a one-third perceived loudness difference—but since neither manufacturer provides the measurement distance, the two figures aren’t strictly comparable. What you can say is that both are in the same order of magnitude and that neither of them is quiet.

A practical tip that applies regardless of model: place the product on a soft surface between uses and never let it vibrate freely against a hard surface. A tabletop works like a resonance box and significantly amplifies the sound more than the difference between 55 and 60 decibels.

Water resistance: two different messages from the same manufacturer

This is the point where the manufacturer’s documentation contradicts itself, and it’s worth going through carefully, because the answer determines how you can clean the product.

IPX7 in the marketing, only "Waterproof" in the manual

On the product page, Svakom shows its own graphic with the headline “100% Waterproof (IPX7).” IPX7 is a defined class in the international standard IEC 60529, and it means the product is rated for submersion in water to a depth of one meter for 30 minutes.

The manual’s specification table, however, only states "Waterproof (Vibrator); Non-waterproof (Remote)" — without an IP rating. The word waterproof without any rating is not a technical statement, because it doesn’t say anything about which test the product has passed. So it’s two different pieces of information from the same manufacturer, and formally the stronger of the two — the one that appears in the technical documentation — is the weaker of the two.

What you should do with this contradiction: treat the vibrator as washable under running water, which the manual expressly allows, but don’t bathe with it until the manufacturer has entered IPX7 in the technical specification. The remote control should never be soaked at all.

Cleaning, lubricant, and storage

The manual is unambiguous about care: clean the product both before and after each use with warm water and mild soap or a cleanser intended for intimate products, rinse off, and let it dry. For an anal product, “before” is as important as “after” — everything that has been stored in a drawer has picked up dust and fibers.

The lubricant question has only one answer. The manual states that the only compatible lubricant is water-based, and that silicone-based lubricant and other substances must not be used. Silicone-based lubricant breaks down the silicone surface over time and makes it porous — and a porous surface can no longer be cleaned properly; it can only be replaced. This is also not just a care tip: the warranty terms expressly exclude damage caused by lubricants that are not water-based. If you use the wrong lubricant, you lose the warranty.

Anal products require more lubricant than vaginal ones, because the rectum produces no moisture of its own. Expect to top up during use — water-based lubricant dries in and needs to be re-moistened, which is the only real downside of the material requirement.

The manual states that the product should be stored dry and protected, without direct sunlight and without extreme heat or cold. A storage pouch is included in the delivery. The manufacturer states the operating temperature as −10 to +50 degrees in the manual; the EU declaration states 0 to +40 degrees. Stick to the narrower of the two ranges, and never boil the product, no matter what.

Battery and charging: 500 mAh, two hours of operation

The manufacturer’s manual specifies a polymer lithium battery of 500 mAh with a rated voltage of 3.7 volts, a runtime of two hours, and a charging time of two and a half hours. Charging is done at 5.0 volts with an input current of 0.5 ampere. According to the manual, the battery is not replaceable.

How do you charge the Svakom Vick Neo 2?

With a magnetic charging cable that connects to two contact points in the base of the vibrator and to a USB-A connector on the other end. The manual describes the charging indicator in detail: one light means up to 25 percent battery, two lights 25 to 50 percent, three lights 50 to 75 percent, and four lights 75 to 100 percent, while blinking lights mean that charging is in progress.

Magnetic charging is a trade-off, not a pure advantage. The advantage is that no opening in the housing is needed, which makes it easier to make the product sealed — especially relevant for an anal product that should be able to be rinsed off properly. The downside is that the cable is product-specific: if you lose the charging cable, no regular USB-C cable works, so you have to get a replacement from the manufacturer. Svakom’s warranty terms also explicitly exclude accessories such as charging cables from the warranty, so a broken cable is always your own expense.

The manual includes two charging instructions that are easy to miss. Only use UL-certified or equivalent USB chargers with a 5-volt output voltage, and do not use fast chargers with a higher voltage — a fast charger can therefore damage the product. And never plug in the charging cable while the product is wet.

How does 500 mAh stack up against the competitors?

Actually, pretty well. Lelo states 420 mAh and a runtime of up to one hour for Hugo 2. Lelo Loki Wave 2 has a larger battery at 850 mAh, but it lists the same runtime as Vick Neo 2, i.e. up to two hours. In other words, Vick Neo 2 delivers twice the runtime as Hugo 2 on a battery that is only 19 percent bigger, and the same runtime as Loki Wave 2 on a battery that is 41 percent smaller.

Charging time, however, is the model’s worst battery figure. Two and a half hours is longer than Lelo’s two hours for both of its models, despite the fact that Loki Wave 2 has almost twice the battery capacity. The explanation lies in the charging current: 0.5 ampere versus Lelo’s 750 milliamps for Loki Wave 2. What applies generally to lithium batteries also applies here — capacity drops with the number of charge cycles, the cell is not replaceable, and the manual recommends that the product be charged regularly even when it’s not in use. With use a couple of times per week, it’s the battery—not the silicone—that sets the limit for lifespan.

Svakom Vick Neo 2 compared with the alternatives

Three comparisons are relevant: against the best-selling premium product in the category, against the more expensive model with a moving part, and against Svakom’s own predecessor. All figures below come from the respective manufacturers’ own specifications, and all prices come from the shops’ product feeds on July 29, 2026.

Against Lelo Hugo 2 — 209 SEK and double the runtime

Lelo Hugo 2 in the app version costs from 931 SEK, and the version with a remote control from 1 295 SEK. Vick Neo 2 costs from 722 SEK and has a remote control in the package. Compared with the comparable Hugo 2 Remote, the price difference is therefore 573 SEK, or 79 percent.

The specifications are closer to each other than the price tag suggests. Both are made of body-friendly silicone and ABS plastic, both have two motors for the prostate and perineum, both are app-controlled, both have a two-year warranty and a ten-year quality warranty. Hugo 2 measures 104 × 107 × 41 millimeters, compared with Vick Neo 2’s 91 × 102 × 38, and it weighs 121 grams versus 93.

The differences that actually matter go both ways. Vick Neo 2 has twice the operating time — two hours versus Hugo 2’s one — an eight-millimeter longer insertion part, a swiveling neck, a heat function that Hugo 2 lacks, a lower stated noise ceiling of 55 versus 60 decibels, and it costs less. Hugo 2 has, on its side, a published motor frequency for each motor, 130 and 108 hertz, an automatic shut-off after 20 minutes, a stated standby time of 90 days, and a manufacturer that presents its specifications in a way that Svakom does not. If you choose based on features per SEK, Vick Neo 2 wins. If you choose based on how well the manufacturer documents its product, Lelo wins.

Against Lelo Loki Wave 2 — 1 177 SEK apart and different products

Lelo Loki Wave 2 costs from 1 899 SEK, i.e. 1 177 SEK more than Vick Neo 2. It’s two and a half times the price, and it’s justified by a different design rather than by better specs.

Loki Wave 2 measures 91 × 42 × 196 millimeters, has an insertion part of 100 millimeters, and weighs 196 grams. The battery is 850 mAh and provides up to two hours of operation on up to two hours of charging. The noise ceiling is stated at under 60 decibels, and the interface consists of five buttons. The big difference is that Loki Wave 2 works with a back-and-forth (rocking) head movement instead of vibration alone, which is a completely different stimulation principle.

Purely from the specification sheet, Vick Neo 2 provides the same operating time, lower weight, shorter insertion part, lower stated noise ceiling, and a heat function — for 1 177 SEK less. What Loki Wave 2 gives that Vick Neo 2 can’t is the movement. If you know that rocking stimulation is what you want, the price difference is justified; if you don’t, Vick Neo 2 is a significantly cheaper way to first find out whether this product category is right for you at all.

Against Svakom Vick Neo — 227 SEK for rotation and heat

The predecessor, Svakom Vick Neo, EAN 6959633152355, is still sold in Swedish shops from 495 SEK. It is 227 SEK less than Vick Neo 2.

Unfortunately, this comparison can’t be made using numbers. Svakhom doesn’t publish any valid specification for the Vick Neo — neither dimensions, weight, battery capacity, operating time, nor sound level. The manual for that model lacks a specification section, and the specifications tab on the product page shows the same incorrect Candy table as described below. What can be established at the product level is that the Vick Neo lacks the swiveling neck, lacks the heating function, and is controlled via an app without an included remote control.

The conclusion is therefore simple rather than exact. Is 227 SEK worth a swiveling neck, a heating function, and a physical remote control — and a product whose data can actually be read somewhere? The answer is yes. If not, you’re buying a product whose specifications you can’t verify.

The manufacturer’s documentation: three contradictions you should know about

This review is based exclusively on the manufacturer’s user manual and the EU declaration, and not on the specifications tab on the product page. The reason is that this tab shows incorrect data, and it’s worth disclosing openly because it affects everything you read about the product on other websites.

The first and most serious: the specifications tab on the Vick Neo 2 product page is titled "Product Name: Candy" and lists the dimensions Φ156 × 40.5 millimeters, the weight 124 grams, a battery of 300 mAh, a 40-minute charging time, 1.5 hours of operating time, five vibration modes, and three "grasping modes". The table is row-identical to the one on the manufacturer’s product page for the Candy product. None of those numbers belong on the Vick Neo 2 — the correct specification according to the manual is 91 × 102 × 38 millimeters, 93 grams, 500 mAh, a 2.5-hour charging time, and two hours of operating time. The same incorrect table is shown on the product page for the Vick Neo. If you read a review that states 300 mAh or 124 grams for the Vick Neo 2, the numbers come from there.

The second: the product page’s graphics state the enclosure rating IPX7, while the manual’s specification table only says "Waterproof" without any class. So the marketing is more precise than the technical documentation, which normally should be the other way around.

The third: the manual lists the transmitter output power as a maximum of +6 dBm and the operating temperature as −10 to +50 degrees. The EU declaration, which is the formal technical document, lists −0.42 dBm and 0 to +40 degrees for the same model code SPM03E. The differences lack practical significance for how the product works, but they indicate how carefully the manufacturer’s figures are compiled.

None of the three contradictions makes the product worse. Instead, they make it harder to compare, and that’s the reason why every number in this text is linked to a named source at the bottom of the page.

Price range: 722 to 939 SEK — and everything in stock

Eight Swedish stores sell the item with EAN 6959633105320. The lowest price is Joyland at 722 SEK, and the highest is Lustly at 939 SEK. That’s 217 SEK, or a 30 percent difference, for the exact same item number, the same color, and the same packaging.

The inventory situation is unusually favorable. All eight stores had the product in stock at the price check, which means the lowest price is also the lowest available price — that’s far from always the case in this category, where lists often include sold-out items with old prices. The next cheapest are Blush Me and SexleksakerOutlet at 749 SEK each, i.e., 27 SEK more.

The price spread of 30 percent isn’t because any store sells a different variant. All eight list the item under the same EAN or under their own item number tied to the Navy Blue variant, and Svakom sells only the Vick Neo 2 in that color. So it’s about the stores’ own margin setting on a model that’s still new enough that it hasn’t yet turned into a price-pressured mass-market item.

The prices in the table above are updated when the stores’ product feeds are updated, but always check the final price at checkout. Shipping costs are added at most stores under a certain order value, and at this price level several stores are right around the threshold for free shipping — which can eat up the entire difference between the two cheapest.

Who is the Svakom Vick Neo 2 for—and who is it not for?

It’s for you if you want both prostate and perineum stimulation but don’t know whether the perineum part will suit your body, because the turnable neck lets you disconnect it without having to buy another product. It’s for you if you want a physical remote control in the package instead of needing to take out your phone. It’s for you if you want heating, since none of the compared competitors has it. And it’s for you if you want a long operating time — two hours, i.e., twice as long as the Lelo Hugo 2.

It’s not for you if you want a rocking or thrusting motion; there, the Lelo Loki Wave 2 is the right product despite the price difference. It’s not for you if you want to charge with the same cable as your phone, because the magnetic charging cable is product-specific and excluded from the warranty. It’s not for you if you want to take the remote control into the shower, because it isn’t waterproof. And it’s not for you if you require a complete, unambiguous materials declaration before purchase — for this model, Svakom does not explicitly state phthalate-free, BPA-free, or latex-free in plain text.

One last thing belongs in the decision. This is a product whose strengths lie in its geometry and in what’s included in the box, not in extreme power output numbers. Five intensity levels isn’t much, and the manufacturer doesn’t publish a motor frequency. If you’re looking for maximum power, this isn’t the model you’re after; if you’re looking for a product that can be adapted to your body and costs under eight hundred kronor, it’s hard to beat among what’s sold in Sweden.

Warranty, complaints, and right of withdrawal

Svakom provides two years of replacement warranty for manufacturing defects, counted from the date of purchase. If the claim is approved, the manufacturer replaces the product with a new one. In addition, Svakom offers what they call ten years of quality support, and that commitment needs to be clarified because it’s often stated incorrectly in store texts: after the first two years, it doesn’t provide a new product but a 50 percent discount on the next purchase in Svakom’s own web shop. It’s a discount coupon, not an extended warranty.

Read the exclusions before you count on the warranty. It does not cover accessories such as charging cables, and it does not cover damage caused by improper use — where the manufacturer explicitly lists lubricants that are not water-based, incorrect cleaning, submerging non-waterproof parts, and attempts to take the product apart. The first two points are worth taking seriously: wrong lubricant is the most common reason a silicone product gets ruined, and it’s also the only damage you cause without noticing it that’s excluded from the warranty. Svakom also states that the warranty only applies to purchases made directly from svakom.com or from their official retailers.

What always applies, however, are your statutory rights. Under konsumentköplagen, you have three years of right to complain about defects in the item, regardless of what the manufacturer promises — that’s one year longer than Svakom’s own warranty. For distance purchases, you also have a right of withdrawal for fourteen days under the lagen om distansavtal och avtal utanför affärslokaler. Be aware that in practice the right of withdrawal is limited for hygiene products that have been taken out of a sealed package, which in this category is more the rule than the exception — the right to complain about defects still applies in any case. If you have questions about what applies in your case, Konsumentverket guides you via Hallå konsument.

Finally, a formal detail that rarely shows up in store texts but is useful if something goes wrong: the manufacturer is Shenzhen SVAKOM Technology Co., Ltd, and the EU-authorised representative is Svakom Europe BV with an address in Amsterdam. That’s where a case is handled if a Swedish store no longer exists.