Fun Factory Ryde Double Dildo Wine Red: review

Fun Factory Ryde at a glance — this is what you get

Fun Factory Ryde is a dildo without electronics built around a single idea: that the same product should be able to be used internally, externally, and completely without hands. It has two shafts that point upward in a V, ridges on the insides of the shafts, and a wide, flat base that both attaches like a suction cup to a smooth surface and fits into a strap-on harness. No motor, no battery, no app — just silicone molded to do three things instead of one.

The specification looks like this according to the manufacturer: 155 millimeters high, 82 millimeters wide, and 82 millimeters deep, weight 239 grams, silicone and polyamide material, waterproof. The shafts are listed on the manufacturer’s English page as 10–12.3 centimeters with a maximum diameter of 3.8 centimeters. Fun Factory calls the product type grinding dildo — not a double dildo — which is worth keeping in mind because Swedish stores do the opposite. In Sweden, the item is sold by four stores at prices between 349 and 475 SEK, and three of them had it in stock at the price check.

This walkthrough is exclusively about the burgundy variant with EAN 4255821801220, which Fun Factory themselves call Bordeaux and provide the item number FF000983WR01 for. The model is also sold in the color Flieder with EAN 4255821801206, and in addition there is an older set of colors with completely different EAN numbers. The price difference between these variants is large enough that it deserves its own section further down — check the number before you pay.

What is a grinding dildo, and how does it differ from a double dildo?

This is the single most important question to sort out, because the product name in Swedish retail says one thing and the manufacturer says another. All four Swedish stores sell the item under the name "Ryde Double Dildo", and Vuxen even adds it to the category Dubbeldildos. Fun Factory consistently calls it a grinding dildo, and the explanation is spelled out clearly on the manufacturer’s English product page.

The manufacturer’s own definition says that a double dildo is designed to penetrate two people at the same time, while Ryde is just as usable for penetration as for external play. This isn’t a marketing nuance but a difference in shape. A classic double dildo is a long, straight or curved shaft with a head at each end and nothing in between. Ryde is a U-shape on a foot: the two shafts point in the same direction, and between them sits a base that’s made to stay in place.

What that means in practice is that the product has three different ways of use built into the same shape. You can insert one of the shafts and let the other rest externally. You can insert both at the same time, vaginally and anally, which is what the manufacturer describes as double penetration. Or you can straddle the entire product and move back and forth against the ridges without inserting anything at all—that’s what the "grinding" is. Fun Factory describes the last use as a massage of the vulva, the clitoris, and the area between the anus and the vagina.

What can be established technically is that a double dildo of the traditional type can’t handle two of the three uses, because it lacks a base. When you add it all up, Ryde is more like three products in one shape—and that’s also the whole argument for the price, since a product without a motor is otherwise hard to justify at 475 SEK.

Bordeaux, Flieder, or the older Ryde— which is which?

Fun Factory has sold Ryde in two rounds with different colors and different item numbers, and all four variants are still showing up in Swedish store feeds at the same time. That makes price comparisons easy to misunderstand.

• Bordeaux, EAN 4255821801220 — the wine-red variant this text is about. The manufacturer’s item number is FF000983WR01. Four Swedish stores, 349–475 SEK.
• Flieder, EAN 4255821801206 — the same product in purple. Item number FF000983PL01. Sold by Joyland for 254 SEK and by Sexonic for 349 SEK.
• Black, EAN 4032498201016, and Wild Olive, EAN 4032498201009 — the older color round with the manufacturer’s item numbers 20101 and 20100, respectively. Vuxen lists both for 799 SEK, but they were out of stock during the price check.

Functionally, it has the same shape and the same measurements. The manufacturer’s German product page states 239 grams for Bordeaux and Flieder, while the English one states 240 grams for Black and Wild Olive—an one-gram difference that is almost certainly a rounding rather than a design change. That the price tag still differs by 221 SEK between Flieder at Joyland and Bordeaux at the cheapest shop that actually had the item in stock is therefore just a matter of color, not a product matter.

Material and build quality: silicone, polyamide, and a red sole

The material question is the only property of an intimate product that can’t be compensated for with habit or care, and on a product with no electronics at all it accounts for almost the entire product. There’s no motor to assess, no charging to figure out, and no app to complain about. What remains is the shape, the surface, and the material—and that’s where Fun Factory’s own documentation becomes interesting, because it contains two different statements.

What medical-grade silicone and non-porousness mean in practice

Silicone is a non-porous material. A non-porous surface can be cleaned, because there aren’t microscopic cavities where residue can get left behind. It’s the single most important property of a material that is meant to lie against mucous membrane, and that’s why the material declaration weighs more heavily than almost all other lines in a specification.

In its FAQ, Fun Factory states that the company’s toys consist of 100 percent medical-grade silicone, that the material is hypoallergenic, non-porous, vegan, and halal, and that all products are free from softeners, BPA, and phthalates. On the English product page for Ryde, the same wording is repeated: 100 percent medical-grade silicone, non-porous, and hypoallergenic. It’s an unambiguous declaration of the kind that’s missing from most of the category.

But the manufacturer’s German product page specifically for Bordeaux lists the material as "Silicone, Polyamide", and doesn’t specify which part is which. Polyamide is the family of synthetic polymers that, in everyday language, are called nylon. The same double listing appears again on Fun Factory’s product pages for Limba Flex and Magnum, which suggests that it’s a consistent design detail in the series’ dildos rather than something unique to Ryde. Where the polyamide is located isn’t stated, and guessing doesn’t belong in a specification.

One statement from the manufacturer still narrows the answer. On the English product page, Fun Factory explicitly writes that Ryde contains no internal frames or wires, which is the reason it’s comfortable to lean against during external use. This therefore rules out a bendable metal core of the kind found in certain competitors’ products. What remains is the base and the sole, as the most reasonable candidates—but it’s a conclusion from what isn’t stated, not a piece of information from the manufacturer.

The red sole under the base is, by the way, Fun Factory’s own quality mark. The manufacturer describes the red sole and the shimmering metallic FUN FACTORY button in the base as the company’s identifying features. In the product images, both are clearly visible: a narrow red edge all the way around the entire underside and an oval medallion embossed into the silicone.

Phthalates, BPA, and plasticizers — why the material declaration matters most

Phthalates are a group of plasticizers used to make plastic—above all soft PVC—flexible. The Swedish Chemicals Agency describes them as substances that can affect the endocrine system and make reproduction more difficult, and several of them are therefore restricted or banned within the EU in a large number of products. This product category is repeatedly the subject of supervision because it contains soft plastic against skin and mucous membranes.

Fun Factory states that all of the company’s products are free from plasticizers, BPA, and phthalates. It’s a clearer commitment than the labels that otherwise dominate the dildo category: “TPE,” “TPR,” and “jelly rubber” say nothing at all about which plasticizers are included, and a dildo made of soft PVC can look exactly the same in a product photo as one made of silicone. Silicone doesn’t require phthalate plasticizers to become soft, because the softness comes from the polymer’s own structure.

The practical value of the declaration becomes clear only after a couple of years. A porous surface can’t be cleaned properly; it just has to be replaced, and materials that contain plasticizers can start to feel sticky or smell when the plasticizer migrates out of the plastic. A non-porous silicone surface that has been cared for according to the instructions looks essentially the same after five years as after five days. On a product without a battery, it’s the material that determines the service life—there’s nothing else that can break first.

Dimensions and weight: 155 millimeters, 239 grams, and two sets of figures

Fun Factory publishes the dimensions in two different ways, and both are needed to understand the product. The German product page for Bordeaux lists the length as 155 millimeters, the width as 82 millimeters, and the height as 82 millimeters, as well as the weight as 239 grams. These are the complete dimensions of the entire product, meaning including the base and with the shafts in their resting position.

Instead, the English product page lists 10–12.3 centimeters and a diameter of 3.8 centimeters. These are the shafts: the shorter shaft measures about 10 centimeters, the longer one about 12.3 centimeters, and 3.8 centimeters is the largest cross-sectional diameter. So the two sets of figures are not contradictory — but the manufacturer never states which measurement is the insertion depth and which is the overall length for each shaft, and it’s an annoying gap in a specification that is otherwise unusually complete.

What the numbers mean in practice is simple to translate. With a maximum diameter of 3.8 centimeters, Ryde falls in the middle tier: clearly thicker than a slim G-point dildo, and clearly narrower than the largest models in the category. The shafts taper toward the tips, which the manufacturer itself states is the reason they are easy to insert. At the same time, the fact that the entire product is 82 millimeters wide while the shafts are 38 millimeters at the largest diameter says something about the proportions: the base is noticeably wider than what gets inserted, which is exactly what’s needed both for the suction cup to hold and for a product to be safe for anal.

The weight of 239 grams is moderate in context. Fun Factory’s own Share Lite weighs 433 grams, meaning almost twice as much, and Magnum weighs 223 grams despite being both longer and wider than Ryde. The way the weight is distributed inside the product is not published by the manufacturer. What is stated clearly in plain text, however, is that the base should be both stable and thin, and the functional graphic points out the ultra-thin base as the reason the product can rest close to the body.

How Fun Factory Ryde is used: suction cup, harness, and ribbed shafts.

There are no buttons to learn and no modes to scroll through. The entire user interface on Ryde is the shape itself, and the manufacturer describes three main ways of using it: attached to a smooth surface, mounted in a harness, or held in the hand. It’s also in that order that the product is different from a typical dildo.

The ridges are on the insides of the shafts. Fun Factory describes the outer surface as smooth and the inside as ridged, and the functional graphic highlights the ridged shaft as one of five specified features. The result is that the product feels different depending on how it’s used: if you insert a shaft, it’s the smooth outer side that lies against the mucosa, while the ridges face inward toward the gap. If you insert in the other direction, it’s the ridges that face outward. The same silicone—two completely different textures, depending on the angle.

How well does the suction cup hold, and on which surfaces?

The manufacturer states that the base adheres to smooth, even surfaces and mentions tile and mirrors as examples, and that this is what makes hands-free use possible. The functional graphic describes the base as a suction-cup base for attachment to smooth surfaces.

The physics behind a suction cup simultaneously sets the limits, and those limits are the same for all suction-cup products regardless of brand. A suction cup holds by pressing the air out, and the surrounding air pressure keeps it in place. This assumes the surface is smooth, clean, and dry enough not to slide, and above all non-porous. Tile, bathtub enamel, mirrors, glass, and painted panels work. Untreated wood, fabric, a wall with a matte paint finish, textured laminate, and porous stone do not, because air leaks in through the surface.

The second thing that determines it is how much force is applied sideways. A suction cup grips straight outward much better than twisting and leverage, and this product is designed so that you move back and forth on top of it— that is, exactly the direction in which a suction cup releases most easily. Therefore, a floor or a bathtub where the entire body weight can rest over the base is a significantly better mounting point than a vertical tiled wall. The manufacturer publishes no information about how much force the base can withstand before it releases, and it is information that no one in the category publishes.

Does Fun Factory Ryde work in a strap-on harness?

Yes, and that’s the manufacturer’s own statement on both product pages. The German page lists “als Strap-on verwendbar” as one of the product’s six bullet points, the English one says that the base fits easily into a harness, and the functional graphics point to the same thing. Fun Factory also describes a specific use: that the combination of angle and flexibility makes it possible to penetrate vaginally and anally at the same time when the product is seated in a harness.

The practical caveat concerns the harness opening. An O-ring harness has a fixed ring diameter, and Ryde is 82 millimeters wide at most while the shafts are 38 millimeters in largest diameter. So the product stays in place because the wide base sits behind the ring—the same principle as for any flanged dildo. With a ring that’s too big it sits loose, and with a ring that’s too small the shafts won’t pass through. The manufacturer does not state a recommended ring diameter, so that measurement has to be checked against the harness before you buy. Since the product has two shafts, both must also pass through the same ring, which is a difference compared with a normal strap-on dildo.

How flexible is Ryde—and why does it lack a frame?

Fun Factory describes the flexibility as a balanced compromise between flexibility and rigidity: the product should keep its shape even in a harness and during more intensive use, but at the same time be flexible enough for quick position changes and to be able to mold to the body during external use. The manufacturer also writes that the two shafts can be bent apart, which is the prerequisite for being able to straddle the product.

The decisive design choice is stated on the English product page: Ryde has neither frames nor wires, which the manufacturer says is the reason external use is completely comfortable. It’s a real difference compared with, for example, Fun Factory’s own Limba Flex, which is built to be bent and keep its shape and therefore behaves the opposite way. If you want a dildo that stays at the angle you bend it to, Ryde is the wrong product; if you want one that springs back and has no hard core to lean against, that’s the right one.

A consequence of the shape being firm is that the angle between the shafts cannot be adjusted permanently. The distance between the tips is determined by how hard you pull them apart, and when you let go they go back. That makes the product more forgiving but less predictable than a model with a bendable core, and it is the single feature that most determines whether the shape fits a particular body or not.

Water resistance: what Fun Factory says and what they don’t say

The manufacturer states that Ryde is waterproof and highlights showers and bathtubs as intended uses, and the packaging has a printed symbol labeled WATERPROOF. This also makes perfect sense: the product contains no electronics, no battery compartment cover, and no charging contact—so there are no openings where water can get in.

At the same time, the answer must be exact. Fun Factory does not publish an IP rating for Ryde, either on the product page or in the FAQ. So there is no figure like IPX7 to rely on, and such a figure would also not say very much about a product without electrical parts—the entire IP system is meant to describe how well an enclosure protects electrical equipment. With a solid silicone body, the question is not whether water gets into the electronics, but whether the material is affected by water, and silicone doesn’t do that.

What can be established is therefore that the product can be rinsed under running water and used in the shower and bathtub according to the manufacturer, but that there is no standardized classification behind the claim. Fun Factory’s FAQ also specifies its general water-resistance promise for the rechargeable toys and for the battery-powered ones with a properly closed battery compartment. Ryde is neither, which is an advantage for the product in this case.

Cleaning, lubricant, and storage

Fun Factory’s guidance is brief: all toys are cleaned with lukewarm water and mild soap, and the manufacturer also recommends its own cleaning spray for silicone. The company writes that the toy should be cleaned both before and after each use, and that it should be washed already before it is used for the first time.

Two places on this product deserve extra attention when cleaning, and both follow from the shape. The first is the crease where the two shafts meet just above the base—a narrow groove where both lubricant and water can remain. The second is the underside of the suction cup, which is concave and catches water when the product is set down. Rinse both and let the product air-dry standing upside down, so the suction cup drains off.

The question about lubricants has a clear answer from the manufacturer. A silicone-based lubricant should not be used on a silicone product: Fun Factory states that the silicone gel is very difficult to remove completely from the toy and that, despite thorough cleaning, the product can become unhygienic. Use a water-based lubricant — the manufacturer states that all water-based products work, not just the company’s own.

Storage is easier than with electric products, but it’s not a non-issue. Silicone attracts dust and lint, and two silicone toys stored in direct contact with each other can affect each other’s surfaces. Therefore, store Ryde separately, in a fabric pouch or in its own packaging. Fun Factory does not say whether a storage pouch is included in the delivery of just Ryde — the packaging image shows a cardboard box with hanging holes, and there is no bill of materials on the product page.

Oils and creams that can cost you your warranty

This warning appears in three different places in Fun Factory’s FAQ, which says something about how often the problem occurs. The manufacturer writes that using oils and creams — sunscreen oil and sunscreen, lip balm and lipstick, essential oils, coconut oil, as well as cooking oils of all kinds — can cause irreversible damage to the toy, and that anyone who still uses them risks losing their right to a guarantee.

The wording is worth reading carefully, because it’s harsher than it usually is in this category. This is not a recommendation but a stated warranty condition: damage caused by oils and creams is excluded. Coconut oil is especially worth mentioning because it is often recommended as a “natural” lubricant, and it leaves a film that is difficult to remove from silicone.

No motor, no battery — what it means for the lifespan

The manufacturer’s specifications for Ryde contain seven lines: item number, weight, length, width, height, material, and color. There is no line for a battery, none for operating time, none for charging time, and none for the number of modes, and nowhere in the manufacturer’s product description is vibration mentioned. That’s the whole truth about the drive: there is no motor, no battery, no charging cable, and no buttons. It sounds like a drawback until you figure out what actually breaks on an intimate product.

On a rechargeable toy, it’s almost always the battery that sets the limit. A lithium-ion cell loses capacity with the number of charge cycles, and in this product class it’s basically never replaceable; when it’s out, the product is too — no matter how well the silicone holds up. Add to that charging cables that break and contacts that stop making contact, and you have the most common reason why a working silicone body ends up in the trash.

Ryde has none of these failure sources. What remains are three things that could go wrong: the silicone surface can be damaged by the wrong lubricant or oil, the suction cup can lose its grip if the edge is damaged, and the product can be cut or torn by sharp objects. All three are things that are under the user’s control. This is also the background to why the manufacturer dares to print “25-YEAR GUARANTEE” on the packaging in the first place—what that promise is worth in practice is something we return to in the warranty section, because there is a caveat there.

The opposing argument is just as clear. If you pay 475 SEK for a product without electronics, you’re paying for the shape, materials, and the brand—nothing else. A vibrating product in the same price range gives you more features for your money, even if it comes with a battery that ticks. Which one is the right purchase depends entirely on whether the shape is what you’re looking for.

Fun Factory Ryde Compared with the Alternatives

Ryde is hard to compare directly, because the combination of two shafts, a suction cup, and harness compatibility has no direct equivalent. The most relevant comparisons therefore become within Fun Factory’s own dildo assortment, where the dimensions and material details come from the same source and therefore can actually be compared with each other. All the information below comes from the respective manufacturer page, and all Swedish prices come from the shops’ product feeds on 29 July 2026.

Against Fun Factory Share Lite — ten dollars cheaper, but a completely different idea

Share Lite is Fun Factory’s real double-ended dildo, and it’s the product that Swedish shop copy is actually describing when it calls Ryde a double-ended dildo. The manufacturer lists the dimensions as 252 × 115 × 44 millimeters and the weight as 433 grams, and the price in the manufacturer’s own shop is 53.95 euro. In Sweden, it’s sold from 465 SEK at Sexonic and for 599 SEK at Mshop.

The differences are far-reaching. Share Lite is more than 9 centimeters longer, weighs almost twice as much, and is only 44 millimeters high—it’s practically flat, because it’s made so that one end is held in place inside the harness while the other end penetrates a partner. It has no suction cup and no base to stand on. Ryde is shorter, lighter, stands on its own, and can be used alone without anyone holding it.

At the same time, the price difference is almost nonexistent in Swedish retail: 465 SEK versus 475 SEK for the cheapest available. So the choice between them isn’t a price choice but a usage choice. If the product is to be used by two people at the same time, without a harness, Share Lite is designed for that and Ryde isn’t. If it’s to be used on its own, mounted on a surface or in a harness, then it’s the other way around.

Against Fun Factory Limba Flex L — 153 SEK cheaper, but one shaft

Limba Flex is Fun Factory's bendable dildo and comes in three sizes. Size L is listed as 180 millimeters and 252 grams, the material as "Silicone, Polyamide" just like on Ryde, and the manufacturer's price as 37,95 euro. In Sweden, Limba Flex L is sold for 322 SEK at Sexonic and for 399 SEK at Mshop, which is 153 SEK less than Ryde, the cheapest available.

The most important difference is how the two products behave when you bend them. Limba Flex is built to be bent and keep the angle, while Fun Factory explicitly states that Ryde has no frame or wires and therefore springs back. These are two opposite construction philosophies: one lets you set an angle and keep it, the other gives way against the body.

Limba Flex also has only one shaft, and therefore neither double penetration nor the possibility to straddle the product. If it's the shape of Ryde you're after, there is no cheaper way to get there within the brand. If you're unsure whether you'll use more than one shaft, Limba Flex L is 153 SEK cheaper and significantly easier to get right.

Versus Fun Factory Magnum — 180 SEK cheaper and the simplest of all

Magnum is the simplest of the three comparison objects: 180 × 87 × 80 millimeters, 223 grams, the same material specification with silicone and polyamide, and the manufacturer's price 33,95 euro. Sexonic sells it for 295 SEK, which is 180 SEK less than Ryde, the cheapest available.

The measurements are interesting in context, since Magnum is actually both longer and wider than Ryde — 180 millimeters versus 155, and 87 millimeters versus 82 — yet it weighs 16 grams less. That says something about how much mass sits in Rydes base and in the other shaft.

The conclusion is that Magnum is the right choice if you want a simple dildo made of the same material from the same manufacturer and you don't have any use for the suction cup or the other shaft. Ryde costs 180 SEK more, and that money buys versatility exclusively: handsfree, harness compatibility, and external use. If you use only one shaft at a time, you've paid for features that remain unused.

Price range: 349 to 475 SEK — and 254 SEK for the same toy in purple

Four Swedish stores sell the item with EAN 4255821801220. Cheapest is Sexonic at 349 SEK, most expensive is Vuxen, Blush Me, and SexleksakerOutlet, all three at 475 SEK. That's a difference of 126 SEK or 36 percent for exactly the same item number, the same color, and the same packaging.

The inventory situation is turning back on the conclusion, though. The store with the lowest price had the item out of stock at the price check, while all three stores at 475 SEK had it in stock. So the price you can actually buy it for is 475 SEK, and the price spread between the available stores is zero. Stores that list a product as sold out may keep an old price in the feed, and that price is rarely the one that applies when the item comes back in.

The genuinely big price difference lies somewhere else. Exactly the same model in the color Flieder, EAN 4255821801206, is sold by Joyland for 254 SEK and was in stock at the same check. It is 221 SEK cheaper than the burgundy variant—a price difference of 87 percent—for a product with identical dimensions, identical material, and identical function. If color isn’t decisive for you, it’s the single biggest saving you can make on this model.

Also, the older color range is still lingering in the feeds. Vuxen lists Ryde in Black and Wild Olive for 799 SEK each; both are sold out. Those items have their own EAN numbers—4032498201016 and 4032498201009, respectively—and the manufacturer’s old item numbers 20101 and 20100. So the price of 799 SEK is not a more expensive version, but an old price for a variant that is no longer sold, and that pushes up the price picture in comparison services that mix up the variants.

As a reference, Fun Factory themselves state a price of 40,95 euros in their German store. The manufacturer does not sell to Sweden directly from that store, and converting currencies here would be a guess—but the figure is useful as a reminder that 475 SEK sits in the upper part of the model’s international price range, not the lower one. Always check the final price at checkout: shipping costs are added at most stores under a certain order value.

Who is Fun Factory Ryde for—and who isn’t it for?

It’s for you if you want multiple use cases in a single product and you know you’ll actually use them. The suction cup makes hands-free possible, the base makes strap-on possible without having to buy a separate dildo for the harness, and the two shafts make both double penetration and external rubbing possible. If you can find at least two uses out of the three, the price tag is reasonable.

It’s for you if you want a product that can’t become obsolete. Without a battery, motor, and charging cable, there’s nothing that stops working on its own, and the manufacturer states that the material is non-porous and hypoallergenic. It’s also for you if you want to be able to take the product into the shower or the bathtub without having to think about ingress protection classes.

It doesn't fit you if you want vibration—there is none, and it can't be added. It doesn't fit you if you want to be able to bend the product to a fixed angle, because the manufacturer expressly states that it has no frame. It doesn't fit you if you're looking for a classic double dildo for two people at the same time; Fun Factory's own Share Lite is designed for that and also costs ten kronor less in Swedish retail. And it doesn't fit you if you want the lowest possible price on a Fun Factory dildo—Magnum costs 180 SEK less and Limba Flex L costs 153 SEK less.

One more thing belongs in the decision. Ryde is a product whose value lies almost entirely in how the shape fits your body: the angle between the shafts, the distance between the tips, and how the ridges land when you straddle it. You can't adjust away a shape that doesn't fit. If you're unsure, that's an argument for trying a simpler and cheaper model first, and then coming back to Ryde when you know what you want from it.

Warranty, complaint (reklamation), and right of withdrawal

The packaging for Ryde has a printed symbol that reads "25-YEAR GUARANTEE", and it is one of five symbols on the back of the box along with BODY-SAFE MATERIALS, ANAL-SAFE, WATERPROOF and HANDS-FREE FUN. A twenty-five-year guarantee is a remarkable promise in an industry where two years is the norm—but the terms need to be read before you count on it.

Fun Factory's own FAQ, in fact, contains two different messages, in two different sections on the same page. Under the section about claims, it says that the company provides a 25-year guarantee with proof of purchase for all Fun Factory products purchased directly from Fun Factory, that is, in the manufacturer's own web shop or in the company's earlier own stores. Under the section about products, instead, without that reservation, it states that the company provides a 24-month guarantee with proof of purchase for all Fun Factory toys.

If you read the two paragraphs together, the meaning is that the 25-year guarantee is tied to purchases made directly, and that 24 months is what applies otherwise. Fun Factory also expressly writes that claims for toys that were not purchased directly from them must be directed to the seller, and that the company can't handle such matters itself—they only offer help in getting in touch with the store. So if you shop at any of the four Swedish stores listed above, it's the store you turn to.

Another condition is worth noting: the manufacturer states that using oils and creams can mean that the right to the guarantee is lost. So save the receipt, and keep coconut oil and massage oils away from the product.

What always applies, however, is your statutory rights, and in this case they are stronger than the manufacturer’s 24 months. Under the Swedish Consumer Sales Act (konsumentköplagen), you have a right to complain for three years for defects in the item, regardless of what the manufacturer promises. For distance purchases, you also have a right of withdrawal within fourteen days under the Act on distance contracts and contracts outside business premises (lagen om distansavtal och avtal utanför affärslokaler). Note that, in practice, the right of withdrawal is limited for hygiene products that have been removed from a sealed package — Fun Factory addresses exactly that exception in its own FAQ, and Konsumentverket describes the same thing. The right to complain for defects, on the other hand, always applies.