Intense Fred Rabbit Vibrator Blue: review

Intense Fred in brief — this is what you get

Intense Fred is a rabbit vibrator in the lower price tier, and it’s easy to recognize by the color choice: a turquoise shaft, purple handles, and a yellow button panel with just two symbols. The name in the stores includes the word blue, but the product is in practice three-colored—Blush Me states the color as “multi-colored” in its own product data, and that’s a more accurate description than the store headlines.

The specification looks like this: total length of 19.7 centimeters, insertable length of 10 centimeters, the largest diameter on the shaft of 3.1 centimeters, and 2.2 centimeters on the clitoris arm, nine vibration modes, and a separate turbo function. The manufacturer states the material as super-soft silicone in combination with ABS plastic, and charging is done via a magnetic cable that plugs into USB. In Sweden, the item is sold by four stores at prices between 299 and 499 SEK, and three of them had it in stock at the price check on July 29, 2026.

This review is about the blue variant with EAN 8435565954505. The number is verified in three of the four stores: Blush Me lists it as the item number in its structured product data, Sexonic lists it as EAN13, and Vuxens item number 30337-P8435565954505 includes it. It’s the same item everywhere, which is worth knowing before comparing prices.

Even here, it’s worth highlighting one thing, because it comes up several times below: the manufacturer publishes neither weight, battery capacity, operating time, charging time, sound level, nor warranty period for Fred. There’s no open product page where you can get that information, and the stores don’t fill in the gaps either. So what can be established is therefore limited to what’s printed on the packaging and in the manufacturer’s own product graphics—and there’s, in return, more to find there than the store text hints at.

What a rabbit vibrator does, and why the shape looks the way it does

A rabbit vibrator is designed for two stimulation points at the same time. The curved shaft is inserted and directed toward the front vaginal wall, i.e., the area commonly called the G-spot, while the shorter arm—the rabbit ear—rests on the outside against the clitoris. The whole point of the shape is that the distance between the two parts should correspond to the distance between the two points on the user.

It is also rabbit category’s biggest weakness, and it applies to every model in the class regardless of price. Anatomy varies, but the shaft angle and the length of the arm are cast once and for all. On Fred, the shaft’s largest diameter is 3.1 centimeters and the clitoral arm’s is 2.2 centimeters, and the insertable part is 10 centimeters out of the product’s total 19.7. The remaining slightly under ten centimeters are the handle. That means that roughly half of the product is never intended to be inserted—a proportion that’s typical for the category, but which often surprises the person who has only looked at the total length in a store headline.

The manufacturer’s own functional graphic shows motion lines both at the tip of the shaft and at the clitoral arm, meaning that both parts vibrate. What the graphic doesn’t show, however, is whether this happens with a single shared motor or with two separate ones. The packaging lists “powerful motor” in the singular in all language versions, which points to a single motor in the handle whose vibrations are led through the silicone out into both arms. A clear statement about the number of motors is not published by the manufacturer, and that’s a relevant difference compared to pricier rabbits where two independent motors are regulated separately.

Who is behind Intense, and why is the product data so thin?

Intense is a Spanish brand. Sexonic lists the manufacturer as “Intense High Tech,” and in industry press the brand appears in connection with the Spanish distributor Dreamlove, which expands the Intense range with new collections. Dreamlove’s website is a login-protected retailer portal without an open product catalog.

That detail explains why this product is so poorly documented compared with a Lelo or a We-Vibe. Where a brand sells directly to consumers, there’s an incentive to have a dedicated product page with measurements, battery data, and warranty terms. A brand that only goes through wholesalers has no such incentive—information only needs to be sufficient for a buyer to place an order, and the rest ends up on the packaging.

What can be established is that in this case the packaging actually carries more data than any of the four Swedish store pages: a multilingual features list with eight points, a dimension graphic with four measurements, and a button explanation. That’s why this review leans on the manufacturer’s printed materials rather than the store text—and that’s also where the most interesting contradictions show up.

Material and build quality: silicone on the outside, ABS on the inside

Material is the only characteristic of an intimate product that can’t be compensated for through experience or care. It determines whether the product is still hygienic after three years, and that’s why it’s the row in the specification that weighs the most.

Where the silicone is, and where the ABS plastic is

The manufacturer’s own list of properties on the back of the package states two materials in sequence: Super soft silicone and ABS material. The shops only mention the silicone. Blush Me writes “high-quality silicone,” SexleksakerOutlet “soft, body-safe silicone that is hypoallergenic,” and Vuxen “skin-friendly silicone material.” None of them mentions the ABS plastic, even though the manufacturer does.

What the breakdown means in practice can be read from the product images. The turquoise section—the shaft and the clitoral arm, in other words everything that sits against the body—has the silicone’s typical matte, slightly light-scattering surface. The purple handle and the yellow button panel have the plastic’s harder gloss. The breakdown is therefore the usual one for this price range: silicone where the product touches the skin, and ABS in what is meant to hold the buttons, battery, and charging contacts in place. No exact material boundary in millimeters is published by the manufacturer, and a shop that describes the entire product as silicone is therefore not telling the whole truth.

From a hygiene perspective, it’s not a disaster. Both silicone and ABS are non-porous materials, and non-porosity is the single most important property of anything intended to sit against mucous membrane: there are no microscopic cavities where residue can be left behind. The downside of a two-material build lies elsewhere—at the seam. Where the silicone meets the plastic there is a seam, and a seam is always the point where dirt collects and where water can get in if the seal ages. On Fred, that seam runs across the product right where the handle begins.

Phthalates, plasticizers, and why the material word matters

Phthalates are a group of plasticizers used to make plastic—above all soft plasticized PVC—flexible. The Swedish Chemicals Agency (Kemikalieinspektionen) describes them as substances that can affect the hormone system and make reproduction more difficult, and several of them are therefore restricted or banned in the EU in a large number of products. The category of intimate products is a recurring target of oversight precisely because it contains plasticized plastic against skin and mucous membrane.

The manufacturer’s wording on the packaging is “body safe material”—body-safe material. It’s a marketing phrase, not a statement. Intense does not state anywhere that the product is free from phthalates, BPA, or latex, unlike for example We-Vibe, which specifies that exact wording for Nova 2. SexleksakerOutlet’s “hypoallergenic” wording is the shop’s own and has no equivalent in the manufacturer’s material information.

It should be said that the material specification “silicone” by itself is a better signal than almost any other piece of information in a product specification. Silicone does not require phthalate plasticizers to become soft—its softness comes from the polymer’s own structure—and therefore a product stated to be silicone is, in principle, a different thing than one stated to be “TPE” or “jelly rubber,” terms that say nothing at all about which plasticizers are included. But the difference between “silicone” and “silicone manufactured without phthalates, BPA, and latex” is real, and the latter wording is not present here.

Dimensions: 19.7 cm overall, 10 cm insertable, and 3.1 cm at most

The manufacturer’s size graphic shows four dimensions, and it is unusually generous for the price range: total length 19.7 centimeters, insertable length 10 centimeters, largest diameter on the shaft 3.1 centimeters, and largest diameter on the clitoris arm 2.2 centimeters. Blush Me lists the first three in its structured product data with two decimal places—19.70, 10.00, and 3.10 centimeters—which confirms that the shop pulled them from the manufacturer’s materials and did not measure them itself.

What those numbers mean in practice is most clearly shown in comparison. Lelo Soraya 2 measures 220 × 76 × 45 millimeters with 110 millimeters insertable, and We-Vibe Nova 2 measures 217 × 85 × 39 millimeters. Fred is therefore shorter than both and has an insertable part that is a centimeter below Soraya’s. With a largest diameter of 3.1 centimeters, the shaft is roughly in the middle of the category—it’s noticeably thicker than a slim vibrator but clearly narrower than a realistic dildo.

The shape is otherwise the classic one: an upward-bent shaft with a thickened, rounded tip intended to provide pressure against the front vaginal wall, a waist where the arm comes out to grasp, and a handle that ends in a loop. According to the manufacturer’s images, the tip of the shaft has a couple of longitudinal ridges on the top side, meaning a textured surface rather than a completely smooth one.

The weight that nobody publishes

The manufacturer does not publish a weight for Intense Fred. None of the four Swedish shops does either. Sexonic does, admittedly, state 1,000000 kilogram in its structured data, but that is the shop’s shipping weight in the system’s standard format and not a measure of the product—a handheld silicone vibrator on 19.7 centimeters does not weigh a kilo. The number should not be reused as the product weight.

The fact that the weight is missing is more irritating than it sounds, because weight is the only measurement that says something about how much motor and battery are actually in the handle. Lelo lists 175 grams for Soraya 2, which is a larger product with a 500 mAh battery. A reasonable ballpark for Fred is below that—but that is a conclusion from the dimensions, not a stated fact, and it should not be treated as a value. If you want to know the weight, the only way is to ask the shop before buying.

Nine vibration modes, two buttons, and a turbo function

The interface is as simple as it can be. The manufacturer’s size graphic points out exactly two buttons on the yellow panel on the handle: the top one is labeled VIBRATION and the bottom one TURBO. On the product image, the corresponding two symbols are shown—an power symbol at the top and a wave symbol underneath. There’s no display, no LEDs for level indication, and no app.

The number of modes is stated in plain text by the manufacturer on both the packaging and in the function graphic: nio vibrationslägen, written as "9 Vibration" in all language versions on the back of the carton and as "9 modos de vibración · 9 vibration modes" in the product graphic. It’s one of very few numbers in this product’s specifications that’s given in more than one place, and therefore one of the safest.

What the VIBRATION and TURBO buttons do

The split into two buttons is, by itself, a description of the logic. The button labeled VIBRATION steps through the nine modes, and the button labeled TURBO is a shortcut to maximum power. It’s a setup that shows up throughout the price range, and the reason is practical: once you’ve found the right mode, you often want to ramp up to max for a few seconds without first having to step through the rest of the programs and then go back again.

Exactly how the manufacturer defines the turbo mode—whether it is a tenth program, a momentary setting that applies as long as the button is held down, or a direct jump to program nine—does not become clear from any material the manufacturer publishes. The graphics only say TURBO. None of the four stores describe the function either; they only list "multiple vibration modes" and "adjustable levels".

An interface with two buttons has a real advantage and a real drawback. The advantage is that there’s nothing to learn and nothing to remember, and that both buttons can be found with your thumb without looking. The drawback is that simple one-way stepping through nine modes means that, at worst, you have to press eight times to get back to the first. This is most noticeable on models where the first modes are the weakest—and nine steps is right on the borderline where a one-way loop starts to feel cumbersome.

Ergonomic grip: the loop in the handle

The manufacturer puts the grip on its own product graphic, labeled "agarre ergonómico · ergonomic grip", and it shows what actually differentiates the handle from a standard straight vibrator: there’s a through hole in the bottom of the handle, a loop large enough to fit one or two fingers through.

It is a more meaningful design detail than it sounds. A straight silicone handle becomes slippery as soon as lubricant or water gets on it, and the grip force then has to come from friction. A loop transfers the load from friction to mechanics—the product hangs on the finger instead of being held in place by the hand. On a rabbit vibrator, where you often want to be able to maintain constant pressure against the body for a long time, it’s one of the details that shows up the most in everyday life. It also makes it easier to hang up for air-drying after cleaning.

The downside of the same design is that the loop adds length that isn’t used for anything else. Of 19.7 centimeters total length, 10 are insertable, and part of the remaining centimeters goes to the loop itself. That’s the explanation for why the product measures almost 20 centimeters despite having a comparatively short insertable section.

Clitoris arm and the distance that can’t be adjusted

According to the manufacturer’s dimension graphic, the clitoris arm is 2.2 centimeters at most—so a little less than a thumb-thick, upward-facing protrusion that grips out from the shaft a bit above the handle. The shape is rounded and tapered rather than flat, which provides a more point-like stimulation than a broad, spoon-shaped arm does.

What you can’t get away from is that the distance between the middle of the shaft and the tip of the arm is fixed. Fred has no hinged arm, no adjustable angle, and no way to move the contact point. If the geometry matches your anatomy, both parts work at the same time; if it doesn’t, you have to choose which of the two you prioritize. It’s the single most common reason a rabbit vibrator doesn’t work for a particular user, and it doesn’t show up in any specific specification—it’s determined by the 2.2-centimeter arm and a molded angle.

This is also where one of the most concrete differences versus pricier competitors shows up. Lelo Soraya 2 has a clitoris arm that, according to the manufacturer, is designed to be bendable and adjustable, and We-Vibe Nova 2 is marketed specifically on that feature—the arm moves along when the shaft moves. Fred is rigid. It’s a perfectly reasonable construction for 299 SEK, but it should be a deliberate choice.

Water resistance: “splash proof” on the package, IPX7 in the store texts

This is the review’s clearest finding, and it deserves to be left uncut. The manufacturer’s own list of features on the back of the package states “Splash proof”—in Spanish “a prueba de salpicaduras”, in German “spritzwassergeschützt”, in French “résistant aux éclaboussures”. All language versions mean the same thing: protection against splashing water.

Three of the four Swedish stores instead say IPX7. Vuxen goes the furthest and lists both “Watertight (IPX7)” and “100% watertight.” Blush Me and SexleksakerOutlet state IPX7 in their descriptions. None of them refers to a manufacturer specification, and the manufacturer does not state any IP rating at all—neither on the packaging nor in any of the product graphics.

What’s more, the manufacturer contradicts itself. The packaging’s front has three icons: Vibration, Waterproof, and Clitoral Stimulation. The packaging’s back, in the detailed and multilingual feature list, states splash-proof. The same cardboard box therefore says both watertight and splash-proof about the same product.

The difference between splash protection and IPX7

The difference isn’t linguistic—it’s technical. The IP system is defined in the international standard IEC 60529, which specifies enclosure classes for electrical equipment. The number in the second position describes protection against water, and it’s on a scale: protection against splashing water is far down that scale, while the number 7 means the product has been tested for submersion in water to a depth of one meter for 30 minutes.

In practice, splash protection means the product can be rinsed off briefly under the tap and can handle moisture. It means not that it can be put in the bathtub, kept under running water without thinking about the buttons and charging contacts, or submerged. IPX7 means that all of that is fine.

The conclusion is this: when a store’s claim stands against the manufacturer’s own printed claim, the manufacturer wins, and the manufacturer’s most specific claim is the multilingual feature list on the back. Treat Intense Fred as splash-proof, not as submersible, until the manufacturer publishes an IP rating. It costs you nothing to do it, and it’s a cheap form of insurance: according to the manufacturer’s charging graphic, the charging contacts sit openly on the underside of the shaft, and open charging contacts are the point where water normally gets in.

Cleaning, lubricant, and storage

Base it on splash protection. Rinse off the silicone part in lukewarm water after every use and use an unperfumed soap or a cleaning product intended for intimate products. Keep the button panel and the charging contacts away from the water jet, wipe with a clean towel, and let the product air-dry completely before putting it away—the loop in the handle makes it possible to hang it up. Do not put the product in water and do not boil it; a two-material build with charging contacts on the surface can handle neither.

The lube rules are the same for all silicone products, and they matter more here than elsewhere because the silicone is what touches the body. Use a water-based lubricant. A silicone-based lubricant should not be used on silicone—it breaks down the surface over time and makes it porous, and a porous surface can no longer be cleaned properly; just throw it away. Oil-based products such as coconut oil leave a film that’s hard to remove and that collects dirt.

Store the product dry and separately, preferably in a fabric bag. The manufacturer does not state that any storage bag is included, and the packaging images show the product together with only the charging cable. Silicone against silicone for a long time can cause discoloration, so don’t let Fred lie in direct contact with other silicone products in a drawer.

Battery and charging: magnetic cable and a specification full of gaps

Charging is the part of the product where the manufacturer has been most clear in pictures and quietest in numbers. There’s a whole product graphic dedicated to the charging cable—and not a single number about the battery.

How is Intense Fred charged?

With a magnetic charging cable. The manufacturer’s graphics are labeled “Magnetic charger” in large letters and show a white cable with a standard USB-A connector at one end and a small magnetic attachment with two pins at the other. Corresponding contact points are visible on the underside of the shaft, just above the purple handle, next to the molded regulatory marking. The packaging’s features list repeats “Magnetic charger” in all language versions.

The shops describe the same thing as “USB rechargeable,” which is correct but incomplete. The cable plugs into USB, but the actual connection to the product is magnetic and product-specific. If you lose the cable, no ordinary USB-C cable works as a replacement, and since there’s no publicly available manufacturer page, there’s also no obvious place to order a new one from. There’s a real risk in factoring in a product in this price range, where a new cable quickly approaches the price of a new product.

The advantage of magnetic charging, on the other hand, is real: there’s no need for an opening in the housing and no rubber plug that has to stay watertight. It’s normally a requirement for a high water-resistance rating. That Fred is still only stated to be splash-proof suggests that the seal sits somewhere other than at the charging contact—most likely at the seam between silicone and plastic or around the buttons.

Capacity, operating time, and charging time that aren’t published

Here’s the list of what’s missing, and it’s long. The manufacturer does not publish the battery’s capacity in mAh, its voltage, the operating time on a charge, or the charging time. None of the four Swedish shops does either. Vuxen writes “long battery life” without a number, and that’s as close as you get to a specification.

Comparing it with competitors shows how big the gap is. For Soraya 2, Lelo states a lithium-ion battery of 500 mAh and 3.7 volts, a charging time of two hours at 5.0 volts and 500 milliamps, a run time of up to four hours, and a standby time of up to 90 days. We-Vibe states for Nova 2 up to 120 minutes of run time and up to 90 minutes of charging time. For Fred, there is no corresponding figure at all.

The consequence is concrete. Without capacity, it’s not possible to convert run time into power consumption, and it’s not possible to assess how hard the cell is being loaded. Without run time, you can’t know whether the product lasts once or ten times between charges. And without charging time, you can’t plan. What generally applies to lithium-ion batteries presumably applies here too: capacity decreases with the number of charge cycles, and a product of this type normally has a fixed battery that can’t be replaced. With use a couple of times per week, it’s the battery—not the silicone—that sets the limit for service life.

How quiet is it, really?

The manufacturer does not publish any decibel value for Intense Fred, and it also does not publish any claim that the product would be quiet. The product’s feature list on the package, on the other hand, lists "powerful motor" — powerful motor — and says nothing about noise level.

An adult magazine still writes "powerful but quiet motor", and Blush Me and SexleksakerOutlet use similar wording. These are store texts without support in the manufacturer’s materials, and they should be read as such. Information about an exact decibel figure for this model that circulates on other sites lacks a source from the manufacturer.

What can be established is that a rabbit vibrator in this price range is normally powered by a rotating eccentric motor—that is, an unbalanced weight on an axle—and that the motor type in this category normally sounds louder than a linear motor. A practical tip that applies regardless of model: place the product on a soft surface between uses. A hard desktop surface works as a resonance box and noticeably amplifies the sound.

Intense Fred compared with the alternatives

Two comparisons are reasonable: against the established premium rabbit and against the app-controlled premium rabbit. Both cost many times more than Fred, and that’s exactly why they’re useful—they show exactly what the price difference buys. All information below comes from the respective manufacturers’ own specifications.

Against Lelo Soraya 2 — same shape, completely different documentation

Lelo Soraya 2 measures 220 × 76 × 45 millimeters with a 110 millimeter insertable length and weighs 175 grams. The material is listed as body-friendly silicone and ABS plastic—meaning the same material combination as Fred, which is worth noting before assuming that the price difference is due to the material. The battery is a lithium-ion battery of 500 mAh and 3.7 volts, the charging time is two hours at 5.0 volts and 500 milliamps, the operating time is up to four hours, and the standby time is up to 90 days. Lelo states twelve settings, a frequency of 120 hertz, automatic shut-off after 20 minutes, that the product is fully waterproof, and a two-year warranty with free replacement and a ten-year quality warranty.

Compare it with Fred: 197 millimeters total, 100 millimeters insertable, nine modes, silicone and ABS—then blank lines for weight, battery, operating time, charging time, frequency, automatic shut-off, and warranty.

The conclusion is not that Soraya 2 is four times better. It is that with Soraya 2 you know exactly what you’re buying. The difference in actual functions is measurable—three more modes, a twice-as-long stated operating time, a bendable clitoris arm, real waterproofing, and a published warranty—but the biggest difference is that every number can be checked before purchase.

Against We-Vibe Nova 2 — what app control and IPX7 cost

We-Vibe Nova 2 measures 217 × 85 × 39 millimeters. The material is listed as body-friendly silicone made without phthalates, BPA, and latex—the explicit material declaration that Intense does not make. The operating time is stated as up to 120 minutes, the charging time as up to 90 minutes, charging is via standard USB and works with any USB port or standard adapter, the product is rated IPX7, and the warranty is two years. In addition, there is control via the We-Vibe app, including remotely.

Three things that matter in everyday life make a difference. The first is charging: Nova 2 uses standard USB, while Fred uses a product-specific magnetic cable that can’t be replaced with anything you already have at home. The second is the waterproofness class, which for We-Vibe is stated as a standard class and for Intense only as “splash proof.” The third is the material declaration, which is printed on one and a marketing phrase on the other.

What Fred has that Nova 2 lacks is the loop in the handle and a significantly lower price tag. If you want app control, there’s no way around the more expensive purchase—Fred has neither Bluetooth nor an app, and the manufacturer makes no claims that it has either.

What the price difference actually buys

In summary, they buy the four more expensive models: the thing Fred doesn’t have is a published and verifiable specification, a documented water-resistance rating class, a warranty you can read in advance, and a charging solution that doesn’t make you dependent on just one cable. What Fred offers in return is the right geometry for under three hundred kronor — and for anyone who’s unsure whether a rabbit vibrator even works for their own anatomy, it’s a fully rational way to find out.

This is also the most honest summary of the product: it’s a cheap way to test a form factor, not a long-term purchase with paperwork on how long it’s supposed to last.

Price range: 299 to 499 SEK at four stores

Four Swedish stores sell the item with EAN 8435565954505. Cheapest are Blush Me and SexleksakerOutlet at 299 SEK each; then Sexonic at 358 SEK, and the most expensive is Vuxen at 499 SEK. That’s a 200 SEK difference, or 67 percent, for exactly the same item number, the same color, and the same packaging.

Stock status makes the choice easier. At the price check on 29 July 2026, three out of four stores had the item in stock: Blush Me and SexleksakerOutlet at 299 SEK, and Vuxen at 499 SEK. The only one without stock was Sexonic at 358 SEK, i.e. the mid price. In practice, the choice is therefore between 299 and 499 SEK — and when two stores are at exactly the same lowest shelf price, it’s decided more by shipping and delivery time than by the product price.

A couple of details in the stores’ own listings are worth knowing. SexleksakerOutlet lists 489 SEK as the regular price and 299 SEK as the campaign price, i.e. 39 percent off. Vuxen’s 499 SEK is listed as the regular price with no campaign. That means the lowest price here isn’t a structurally lower price, but an ongoing markdown, so the price picture can change faster than for a product where all stores are at list price.

The prices in the table above update when the stores’ product feeds are updated, but always check the final price at checkout. Shipping cost is added by most stores below a certain order value, and in this price range the order value normally sits under that limit. Shipping therefore weighs more in the total cost than it does on a more expensive product, and it’s worth comparing together with the product price when two stores still end up at the same total.

Who is Intense Fred for — and who isn’t?

It’s for you if you want to try the rabbit form factor without spending a thousand kronor or more on something that may not fit your anatomy. It’s for you if you want silicone against your body rather than hard plastic, if you appreciate a handle with a loop that’s easy to hold even with lubricant on your hands, and if you want an interface without a learning curve — two buttons, nine settings, and a turbo button is all you get.

It doesn’t fit you if you want to be able to submerge the product in the bathtub, because the manufacturer’s own specifications list says splash protection and not any IP rating. It doesn’t fit you if you require published battery capacity, operating time, charging time, or weight before you buy, because none of that is published. It doesn’t fit you if you want to be able to charge it with the same cable as your phone, because the charging is magnetic and product-specific. And it doesn’t fit you if you need to be able to adjust the distance between the shaft and the clitoris arm — the arm is molded into a fixed position.

One more thing belongs in the decision. The question isn’t only whether the product is good value for money, but how long it will be that way. With a battery without published capacity, without a specified warranty period from the manufacturer, and with a charging cable that lacks an obvious replacement route, it’s reasonable to consider Fred as a product with a limited lifespan. It’s not disqualifying at 299 SEK — but it’s a different kind of purchase than a premiumrabbit with a two-year warranty and a ten-year quality warranty, and the difference should be kept in mind.

Warranty, claims, and right of withdrawal

Intense does not publish any warranty period for Fred. There’s no warranty information on the packaging, none in the product graphics, and none on any of the four Swedish store pages. It stands in sharp contrast to the category overall: Lelo states a two-year warranty with free replacement plus a ten-year quality warranty for Soraya 2, and We-Vibe states two years for Nova 2.

What always applies, though, is your statutory rights, and they are independent of what the manufacturer promises. Under the Swedish Consumer Sales Act (konsumentköplagen), you have a three-year right to make a complaint for defects in the item. In addition, a defect that shows up within two years of purchase is assumed to have already been there at delivery unless the seller shows otherwise, which in practice means that it’s the store and not you that has to prove the point during that period. The complaint is always addressed to the store you bought from, not the manufacturer.

For distance purchases, you also have a right of withdrawal for fourteen days under the lagen om distansavtal och avtal utanför affärslokaler. Be aware that in practice the right of withdrawal is limited for hygiene products that have been removed from a sealed package — Konsumentverket describes the exception in its guidance. The right to complain for defects, however, applies at all times, regardless of whether the package has been opened. If you have questions about what applies in your case, Konsumentverket guides you via Hallå konsument.

A concrete piece of advice for this specific product: save the receipt and save the charging cable. The lack of a manufacturer’s warranty makes the store your only counterparty, and the most common reason a product in this category stops working — a broken or lost charging cable — is not a defect in the item and is therefore not covered by the right to make a complaint.