Lovense Hush 2 45 mm: review

Lovense Hush 2 45 mm, in brief — this is what you get

Lovense Hush 2 is an app-controlled anal plug in full silicone, and the variant this review is about is the medium size: the manufacturer’s size M, which Swedish stores sell as 45 mm. The manufacturer’s own figure is 1.75 inches, which Lovense themselves convert to 44 millimeters. The small discrepancy between the stores’ 45 and the manufacturer’s 44 is rounding, not two different products — all seven Swedish stores that sell the item list it under EAN 728360599810.

The specification looks like this according to the manufacturer: maximum diameter 44 millimeters, insertion depth 113 millimeters, total length 135 millimeters, 100% silicone, ingress protection rating IPX7, up to 7 500 vibrations per minute, an operating time of up to 275 minutes, 90 minutes of charging time via the magnetic charging port, and a one-year manufacturer’s warranty. Control is done via the Lovense Remote app, which offers seven preset patterns plus an unlimited number of your own. In Sweden, the item is sold by seven stores at prices between 1 099 and 1 645 SEK, and six of them have it in stock.

What sets Hush 2 apart from most competitors is not a single technical feature, but the combination of three things that rarely end up in the same product: a flanged base that makes it portable under clothes, unlimited range via the internet instead of just Bluetooth, and an operating time that the manufacturer states is over four and a half hours. What can be concluded is that the last figure is the longest in this comparison — but also that the manufacturer itself lists a different and significantly higher number on the same page, which we’ll get back to.

Four sizes: what’s the difference between XS, S, M and L?

Hush 2 is sold in four sizes, and choosing between them is the single most important decision before you buy — significantly more important than choosing between Hush 2 and a competitor. The manufacturer provides the following measurements, where the first number is the maximum diameter and the second number is the insertion depth:

• XS, 1 inch — 25 millimeters in diameter, 98 millimeters insertion depth. The manufacturer describes it as the size for beginners.
• S, 1.5 inch — 38 millimeters in diameter, 100 millimeters insertion depth. Described as the next step for people who want to go further.
• M, 1.75 inches — 44 millimeters in diameter, 113 millimeters insertion depth. This item is described by the manufacturer as an option for average users.
• L, 2.25 inches — 57 millimeters in diameter, 113 millimeters insertion depth. According to the manufacturer, intended for advanced or adventurous users.

Two things are worth noting in that table. The first is that the insertion depth differs only slightly between sizes: from 98 to 113 millimeters across the entire range. The entire size difference is in the diameter, which more than doubles from 25 to 57 millimeters. The second is that the step from S to M is 6 millimeters in diameter, while the step from M to L is 13 millimeters. So the upgrade path is not evenly distributed, and the jump from the mid-size to the largest is twice as large as the previous step.

What can be established purely geometrically is that an increase in diameter from 38 to 44 millimeters means approximately 34 percent larger cross-sectional area, since the area grows with the square of the diameter. So the difference between S and M is larger in practice than the six millimeters suggested on paper. If you’re unsure which size fits, the smaller model is almost always the more reasonable purchase: the 25 mm version sells from 876 SEK and the 45 mm version from 1,099 SEK, so the price difference is small enough that buying the wrong size upward costs more in discomfort than in money.

What’s the difference between Lovense Hush and Hush 2?

The shops mix the two generations freely, and one of the Swedish shops selling this exact item still calls it “Lovense Hush butt plug 44.5 mm” in its description, even though the EAN number belongs to Hush 2. The difference is not cosmetic.

Hush 2 is the second generation and the generation that Lovense is currently marketing in four sizes. The manufacturer’s own description highlights three things: a smoother, narrower shape that’s meant to sit more comfortably during longer wear, a magnetic charging port in the base instead of the predecessor’s solution, and the same app ecosystem as the rest of the current range. The shape is clearly visible in the manufacturer’s own product images: the plug is a smoothly tapering drop shape without the marked ridges that are common in the category, and the base is a three-prong flange rather than a round disc.

What the manufacturer does not publish is a point-by-point comparison between the generations, and therefore you should be skeptical of shop text that lists exact improvements in percentages. What can be verified is that Hush 2 is the model that appears in the current product page’s specification table and is covered by the manufacturer’s current warranty list—where both Hush and Hush 2, incidentally, are listed separately.

Materials and build quality: 100 percent silicone

The material question is a characteristic of an anal product that can’t be compensated for with experience or care. An anal plug sits against the mucous membrane for longer than almost any other product category—the manufacturer explicitly markets it for long-term wearing—and therefore the material declaration weighs more here than in most other specifications.

What does pore-free silicone mean for an anal product?

Lovense lists a single material for the entire Hush 2 range: 100 percent silicone. It’s a stronger formulation than the more common variant “silicone and ABS plastic,” which means that only the contact surface is silicone, while the rest of the body is hard plastic. Lelo, for example, states just silicone and ABS plastic for its Hugo 2. The difference is more clearly visible in an anal product than in most other categories, because the entire body—not just the tip—is in contact with the body during the entire use.

Silicone is a pore-free material. A pore-free surface can be cleaned, because there are no microscopic cavities where residue can get trapped. For anal use, it’s not a comfort issue but a hygiene issue: the bacterial flora in the bowel is different from that on the skin, and a product that can’t be cleaned completely is a product that shouldn’t be reused. That’s also why cheap plugs made of plasticized PVC, TPE, or so-called jelly rubber are a worse choice in this category than in others.

Having the whole product be silicone also has a practical consequence. The base is flexible instead of hard, which is the whole point of a product that’s supposed to stay in place when you sit down. A hard base in ABS plastic presses against the surface in a completely different way, and it’s that detail that determines whether an anal plug can be worn under clothes or not.

The material declaration that Lovense doesn’t print

Here the answer has to be honest. On the Hush 2 page, Lovense states that the material is 100 percent silicone and body-friendly, but it publishes no explicit assurance that the product is free from phthalates, BPA, or latex. The competitors do: We-Vibe states for Ditto+ that the silicone is free from phthalates and BPA and manufactured without latex.

Phthalates are a group of plasticizers used to make plastic — above all, softened PVC — flexible. The Swedish Chemicals Agency (Kemikalieinspektionen) describes them as substances that can affect the endocrine system and make reproduction more difficult, and several of them are therefore restricted or banned within the EU. What speaks in Hush 2’s favor is that silicone does not require phthalate plasticizers to become soft — the softness comes from the polymer’s own structure — and that an indication such as "100 percent silicone" is therefore, by itself, better information than labels like TPE or jelly rubber, which say nothing about which plasticizers are included. But a material specification is not the same thing as a declaration, and that is a point where the manufacturer could be clearer.

Size: 135 mm overall, 113 mm insertion part, and 44 mm at most

The manufacturer’s size comparison for the M variant states the overall length as 5.31 inches, which Lovense themselves convert to 135 millimeters. Of this, 113 millimeters is the insertion part, which means that about 22 millimeters — the neck and the flanged base — remain outside the body. The largest diameter is 44 millimeters and sits at the widest point of the droplet shape, roughly one third of the way down from the tip.

The shape is therefore asymmetrical in a way that matters. The tip is narrow, the body widens quickly to 44 millimeters and then tapers sharply into a thin neck before the base. It is this design that makes the product stay in place without being held, and it is also the reason the widest point is passed once during insertion instead of resting against the whole time. The manufacturer adds a caveat that is unusually open in this industry: the measurements are stated to be approximate and small deviations may occur.

Lovense does not publish the weight, either for the M variant or for any other size. This is a real gap right here, because weight is the single most relevant piece of information for a product that is marketed to be worn for longer periods. For comparison, Lelo states 121 grams for Hugo 2, while We-Vibe also does not publish any weight for Ditto+. Without the manufacturer’s figure, it’s not possible to make a fair comparison on that point, and an estimate would only be a guess presented in tabular form.

The base is three-legged rather than round, which is clearly visible in the manufacturer’s own images. The point of this design is that it distributes pressure over three points instead of an area, which, according to the manufacturer’s own description, should make it more comfortable to sit on. On the underside of the base there are the two magnetic charging contacts, which are also the only visible metal parts on the entire product.

That’s how Hush 2 is controlled: almost everything is in the app

The interface on the Hush 2 is intentionally minimal. The manufacturer explicitly states that the model has neither an LED nor a tip activation—two features that are on Lovense’s own Lush Anal and that both appear as separate lines in the manufacturer’s comparison table. The absence of an LED is a reasonable design choice for a product that is meant to be worn discreetly under clothes: there’s nothing that shines through the fabric.

Lovense does not describe exactly how the product is turned on and off on the product page, and the manufacturer also does not publish any overview of a button interface for the Hush 2. What can be established is that the specification lists no control function beyond the app, and that the manufacturer’s own images show a completely smooth silicone body where the only visible details on the base are two metal charging contacts.

The result is that all actual control is in the app. It’s a genuine trade-off and not just a benefit. The benefit is that you get an unlimited number of patterns and a scale that can be fine-tuned. The downside is that you can’t switch modes without taking your phone out, that a phone that’s out of battery effectively locks the product in the mode it’s currently set to, and that a product whose main function sits in an app depends on the manufacturer continuing to maintain that app.

Lovense Remote: seven preset patterns and an unlimited number of your own

The manufacturer states that Hush 2 has seven preset vibration patterns in the product, and that the number of patterns is unlimited via the Lovense Remote app. The vibration intensity is stated to be up to 7,500 vibrations per minute, which is exactly the same figure that Lovense lists for Lush Anal—so the two models share the same specification on that point.

In addition to the fixed patterns, the manufacturer lists four functions in the app: creating your own patterns, syncing the vibrations to music, letting ambient sound control the intensity, and setting vibration levels manually. System requirements are specified: iPhone, iPad, and iPod Touch with iOS 14.2 or later, Android 5.0 or later with Bluetooth 4.0 turned on, and Mac with Bluetooth 4.0.

A detail in the system requirements is worth a warning before purchase. According to the manufacturer, a Windows computer cannot connect directly—it requires a separate Lovense USB Bluetooth Adapter, which is its own product and is not included in the delivery. So if you plan to control the product from a PC, you should budget for an accessory. On phones and Mac, no extra hardware is needed.

How does long-distance control work for the Lovense Hush 2?

The manufacturer distinguishes between two control modes: near-field control and long-distance control. With near-field control, the phone communicates directly with the product over Bluetooth. With long-distance control, the commands instead go via Lovense’s servers, which is why the range in practice is only limited by the fact that both parties have a working internet connection.

That’s the feature that is the whole argument for choosing Hush 2 over a simpler plug with a remote control. A supplied remote control — like the one We-Vibe includes with Ditto+ — works in the same room and doesn’t require an app, but it doesn’t work across city boundaries. Conversely, an app can never replace a physical remote control when the phone is in a bag on the other side of the room. The two solutions solve different problems, and which one is better depends entirely on how the product is intended to be used.

Lovense does not publish the Bluetooth version and the range in meters for the product itself. The requirement for Bluetooth 4.0, according to the manufacturer’s wording, applies to the connecting device, meaning the phone or computer, and it doesn’t necessarily say what the radio in the plug can handle. That’s why information about an exact range in meters that circulates on other websites lacks support in the manufacturer’s own material.

Flanged base, lubricant, and cleaning

The flanged base is the only safety-critical detail on an anal product, and the manufacturer highlights it for all four sizes with the wording that the flanged base ensures safety. The reason is simple and applies regardless of the brand: the anus has no natural stop, and a product without a wide base can slide all the way in. A base that is wider than the widest part of the product is therefore not a convenience feature, but a prerequisite for the product to be used for anal play at all.

Lubricant isn’t optional in this category in the same way as in others. The anus doesn’t produce any lubrication of its own, and an anal product with a 44-millimeter diameter should never be used without plenty of lubricant. Use a water-based lubricant. A silicone-based lubricant should not be used on silicone products — it breaks down the silicone surface over time and makes it porous, and once the surface is porous it can’t be cleaned properly anymore; it only gets replaced. Oil-based products like coconut oil leave a film that’s hard to remove and, in addition, break down condoms if the product is shared.

Cleaning is made easier by the fact that the product is IPX7-rated and has no openings: rinse it in lukewarm water after each use and use fragrance-free soap or a cleaner intended for intimate products. Let it air-dry before putting it away. Since an anal product shouldn’t be shared between people without cleaning in between, it’s precisely the non-porous full silicone surface that makes the product practical in the long run.

Sound level: 41 dB is the manufacturer’s lowest value, not the highest

This is one of the few products in the category where the manufacturer actually publishes a sound figure, and it deserves to be read carefully. Lovense states 41 dB for the 45 mm variant — but the heading in the manufacturer’s own comparison table is Minimum noise level, meaning the lowest sound level.

That means that 41 dB is what the product sounds like on its quietest setting, not what it sounds like at full power. Lovense does not publish any maximum sound level, and in practice that figure is the more relevant of the two. Sites that cite 41 dB as the “sound level” for the Hush 2 without mentioning that it is the minimum value misrepresent the manufacturer’s information.

The table becomes interesting, however, when you read all four sizes next to each other, since Lovense gives its own value for each one: 36 dB for 25 mm, 38 dB for 38 mm, 41 dB for 44 mm, and 43 dB for 57 mm. The sound level thus increases monotonically with size, which makes sense — a larger silicone body contains a larger motor and also functions as a larger resonating body. The difference between the smallest and largest size is 7 dB, which on the decibel scale corresponds to roughly a fivefold increase in sound power. So if you choose the largest size, you also choose the loudest model.

As a reference, Lovense lists 33 dB as the lowest sound level for its own Lush Anal, which is 8 dB quieter than the Hush 2 in 45 mm. Lelo lists under 60 dB as the maximum sound level for the Hugo 2 — but since that is a maximum value and Lovense’s is a minimum value, the two numbers can’t be compared directly. It shows how little comparable sound data actually exists in this category even when figures are published.

Water resistance: what IPX7 actually means

Lovense Hush 2 is rated IPX7 in all four sizes. The rating comes from the international standard IEC 60529, which defines enclosure classes for electrical equipment. The number 7 in the second position means the product is tested for immersion in water to a depth of one meter for 30 minutes.

IPX7 vs “splash-proof” — the difference that decides

The difference compared with a splash-proof product is greater than the wording suggests. Splash protection covers water droplets and, at best, water jets, but not immersion. Such a product can handle a damp cloth and possibly a shower, but not a bathtub, and it shouldn’t be held under running water without careful thought about the charging contact.

With IPX7, the entire product can be rinsed off without any particular caution. For an anal product, that’s a bigger advantage than for almost any other product type, because cleaning needs to be thorough every time and not just sometimes. If a product completely lacks an IP rating, it should be treated as not waterproof — the absence of a rating is never a sign that the product would be approved.

One thing that IPX7 does not cover, however, is heat. The rating says nothing about temperature tolerance, and a product with a built-in lithium-ion battery should never be boiled or run through a dishwasher regardless of its IP rating.

Battery and charging: 275 minutes and a magnetic cable

The manufacturer states the runtime for the 45 mm version as up to 275 minutes and the charging time as 90 minutes. Four and a half hours of operation is the longest figure in this comparison: We-Vibe states 120 minutes for Ditto+, and Lelo states up to one hour for Hugo 2. Even compared with Lovense’s own Lush Anal, which is listed as up to 237 minutes, the Hush 2 in 45 mm is longer.

How do you charge Lovense Hush 2?

Charging happens via a magnetic charging port in the base. The manufacturer describes it as a magnetic charging port where the cable snaps into place, and it justifies the design by saying it enables fault-free and hygienic charging. According to the manufacturer’s own list, the delivery includes two items in addition to the product: a USB charging cable and a manual.

Magnetic charging is a trade-off, not a pure advantage. The advantage is that there’s no need for an opening in the casing, which is the direct prerequisite for a product that is to be inserted into the body to be completely sealed and IPX7-rated without a rubber plug. The drawback is that the cable is product-specific: if you lose the charging cable, no standard USB-C cable will work, so you need to get a replacement. Lovense does sell a shared charging cable that, according to the manufacturer’s own accessory list, fits a score of models including Hush 2, which is better than a completely unique cable—but it’s still a cable you have to order instead of borrowing it from your phone.

The contradiction: 275 minutes or eight hours?

Here is a point where the manufacturer’s own material contradicts itself, and it’s worth knowing before you buy. On the same product page, Lovense states both that the 1.75-inch version provides up to 275 minutes of runtime and that it provides "up to 8 hours of continuous use". Eight hours is 480 minutes, i.e. 75 percent more than 275.

The pattern repeats for the other sizes: the 1-inch version is given as 76 minutes in the comparison table but "up to 2 hours" in the bullet list, and the 1.5-inch version as 172 minutes versus "up to 4 hours". The systematic difference makes it reasonable to assume that the bullet list is rounded up for marketing purposes, while the table gives a measured value, but the manufacturer does not explain the difference anywhere. Start from the 275 minutes—that’s the figure that appears in the specification table along with charging time and sound level—and treat the eight-hour claim as marketing until Lovense clarifies the conditions under which it applies.

The capacity that isn’t published

Lovense does not publish the battery capacity in mAh, its voltage, or the standby time for the Hush 2. It’s worth noting because the competitor does: Lelo lists 420 mAh and 3.7 volts for the Hugo 2, as well as a standby time of 90 days. We-Vibe, on the other hand, only states that the Ditto+ has a rechargeable lithium-ion polymer battery, without providing capacity.

Without the capacity, it’s not possible to convert operating time into power consumption, and it’s not possible to compare how heavily the cell is loaded between models. What can still be established is that the difference in operating time between the sizes — 76 minutes for the smallest and 680 minutes for the largest — almost certainly reflects different battery sizes rather than different power draw, since all four are listed as the same 7,500 vibrations per minute. The largest model simply has room for a larger cell.

What generally applies to lithium-ion batteries also applies here: the capacity decreases with the number of charge cycles, the battery is built in and not replaceable in a fully sealed silicone body, and the product does best when charged regularly instead of being stored completely discharged. With use a couple of times per week, it’s the battery, not the silicone, that sets the limit for lifespan — and because the product is cast in one piece, it’s practically used up when the cell is.

Lovense Hush 2 45 mm compared with the alternatives

Three comparisons are relevant: versus Lovense’s own anal product in the same price range, versus the closest app-controlled alternative from another brand, and versus a premium product that publishes more technical data than Lovense does. All information below comes from the respective manufacturers’ own specifications, and all prices come from the shops’ product feeds on July 29, 2026.

Versus Lovense Lush Anal — quieter but shorter operating time

Lovense Lush Anal costs from 1,195 SEK, which is 96 SEK more than the Hush 2 in 45 mm at its cheapest. Since both are Lovense products and both are listed in the same comparison table on the manufacturer’s site, it’s the most directly comparable product available.

The manufacturer lists the following for Lush Anal: charging time 45 minutes, operating time up to 237 minutes, lowest sound level 33 dB, up to 7,500 vibrations per minute, and IPX7. It also has two features that Hush 2 lacks according to the same table: an LED indicator and tip activation. The Hush 2 in 45 mm wins on operating time — 275 vs 237 minutes — while Lush Anal wins on charging time, which is half of Hush 2’s, and on sound level, where 33 dB vs 41 dB is a clear difference.

The conclusion is that the choice isn’t about which one is better, but about what you prioritize. If you want the quietest and fastest-charging product, Lush Anal is the answer. If you want the longest runtime and the ability to choose between four diameters, Hush 2 is the answer, because Lush Anal, according to the manufacturer, is described as a model for beginners and does not offer a corresponding size selection.

Against We-Vibe Ditto+ — remote control in the box and double warranty

We-Vibe Ditto+ costs from 995 SEK, i.e., 104 SEK less than Hush 2 in 45 mm as the lowest-priced option. It’s the closest competitor from another brand in the same price range, and the differences are clearer than the price tag suggests.

We-Vibe lists the dimensions as 68.45 × 88.10 millimeters, a rechargeable lithium-ion polymer battery, 120 minutes of runtime, 90 minutes of charging time, and IPX7. The material is stated as body-friendly silicone free from phthalates and BPA, and manufactured without latex. The package includes both a physical remote control and a storage pouch, and the warranty is two years.

The differences that actually matter: Hush 2 has more than twice the runtime (275 vs 120 minutes) and four sizes to choose from. Ditto+ has an explicit material declaration that Lovense lacks, a remote control in the box that works without a phone, a storage pouch that Lovense does not list in its included items, and twice the manufacturer’s warranty. We-Vibe, on the other hand, publishes neither weight, insertion depth, largest diameter, nor noise level for Ditto+, which means that part of the comparison can’t be made at all. If you choose based on the reported runtime and size selection, Hush 2 wins; if you choose based on warranty, material declaration, and included accessories, Ditto+ wins.

Against Lelo Hugo 2 — published battery capacity vs published runtime

Lelo Hugo 2 is strictly speaking a prostate massager rather than a portable plug, but it still belongs in the comparison: it’s the app-controlled anal product in the premium segment that publishes the most technical data, and it clearly shows where Lovense’s specifications have gaps.

Lelo lists the dimensions as 104 × 107 × 41 millimeters, an insertion part of 72 millimeters, weight 121 grams, body-friendly silicone and ABS plastic as the material, a Li-Ion 420 mAh and 3.7 volt battery, runtime up to one hour, standby 90 days, charging time up to two hours at 5.0 volts and 500 milliamperes, ten settings—four on the product and six via the app—motor frequencies of 130 and 108 hertz, maximum noise level under 60 dB, fully waterproof, and a two-year warranty plus a ten-year quality warranty.

It has a significantly fuller set of specifications than Lovense’s. Hugo 2 lists weight, battery capacity, voltage, standby time, motor frequency, and maximum noise level—everything that’s missing for Hush 2. At the same time, the practical difference in favor of Hush 2 is in the areas you measure for a portable plug: one hour of runtime versus 275 minutes, the insertion section 72 versus 113 millimeters, and a body made of silicone and ABS plastic versus full silicone. Hugo 2 is designed for use in a single session, while Hush 2 is designed for wearing.

Price range: 1,099 to 1,645 SEK at seven stores

Seven Swedish stores sell the item under EAN 728360599810. The cheapest is Mshop at 1,099 SEK, and the most expensive is Taboo at 1,645 SEK. That’s 546 SEK, or close to a 50 percent difference, for the exact same product number, the same size, and the same packaging.

The stock situation is unusually good in this comparison: six of the seven stores had the product in stock at the price check, and the only one that was out of stock—Vuxenkul at 1,599 SEK—is still in the expensive end. That means the price spread is actually available: the cheapest store has the item in stock, and the difference between the cheapest and the second-cheapest is 96 SEK.

The price spread doesn’t depend on any store selling a different size. All seven list the item under EAN 728360599810 or their own product number that’s linked to the 45 mm variant in particular, and several of them have their other sizes as separate entries with their own EAN numbers. So it’s the stores’ own margin-setting that differs, and that’s exactly the kind of situation where it pays to compare before you pay.

One more thing belongs in the price picture. The manufacturer’s own list price is 199 US dollars, with a campaign price of 109 dollars, and Lovense advertises that discount as ongoing. It’s worth keeping in mind when a Swedish store lists a regular price of over 1,600 SEK: that price reflects the list price, not what the product normally costs. Always check the final price at checkout, and expect that shipping costs are added at several stores under a certain order value.

Who is Lovense Hush 2 45 mm for—and who isn’t?

It’s for you if you already have experience with anal sex toys and know that a diameter around 40 millimeters works for you. The manufacturer describes the 1.75-inch variant as a choice for moderately experienced users, and that description matches the geometry: 44 millimeters is 34 percent larger in cross-section than 38 millimeters.

It fits you if you want to be able to wear the product under clothes, because the flanged silicone base, the absence of an LED, and the fully sealed body all point in the same direction. It fits you if you want long-distance control over the internet rather than a remote control that works in the same room. And it fits you if you want battery headroom: 275 minutes is more than twice as much as We-Vibe states for Ditto+.

It’s not for you if you’re a beginner—then the 25 mm version from 876 SEK is the sensible choice, and it’s also both cheaper and, according to the manufacturer, quieter. It’s not for you if you want a physical remote control in the box, because Lovense’s included package contents only include the product, a USB charging cable, and a manual. It’s not for you if you control it from a Windows computer without wanting to buy an additional USB Bluetooth adapter. And it’s not for you if you require a published materials declaration about phthalates, BPA, and latex before purchase, because Lovense is content with stating 100 percent silicone.

One last thing belongs in the decision. The manufacturer’s own customers give the product an average rating of 4.9 out of 342 reviews in Lovense’s store, but the sub-ratings are more informative than the overall rating: vibration strength 4.7, comfort 4.5, orgasm 4.6—and quietness 4.1. The lowest sub-rating is therefore exactly the one the manufacturer’s own comparison table suggests is the model’s weakest point. That a manufacturer publishes a sub-rating pointing in the same direction as their own specification is, by itself, a good sign that the figures haven’t been cleaned up.

Warranty, complaints, and right of withdrawal

Lovense provides a one-year manufacturer’s warranty calculated from the original date of purchase, and Hush 2 is explicitly listed among the products covered. The warranty applies to material and manufacturing defects when the product is used in accordance with the product’s manual, and in that case Lovense replaces the product free of charge and covers the shipping.

Read the requirements before you count on the warranty. The manufacturer asks for the product’s serial number, which is on the packaging—so if you throw away the box, you essentially throw away the basis for a warranty claim. In addition, proof of purchase is required, with a receipt, invoice number, order number, date of purchase, and place of purchase, as well as a description of the defect and a picture or video showing it. The warranty does not cover normal wear and tear, commercial use, lack of maintenance, negligence, accidents, modifications, or attempts at self-repair, and it is limited to the first purchaser and cannot be transferred.

Two things set Lovense apart from several competitors and should be taken into account. The first is that one year is short in this context: We-Vibe offers two years on Ditto+, and Lelo offers two years plus a ten-year quality guarantee on Hugo 2. The second is that Lovense’s own ten-year quality guarantee is not a guarantee in the usual sense—it gives a 55 percent discount on a new product, applies only to the person who has bought on lovense.com, and can be used once. So if you buy from any of the seven Swedish shops listed above, you are not covered by it.

The manufacturer is also unusually straightforward about a third thing: Lovense expressly states that due to the intimate nature of the products, they do not provide any form of satisfaction guarantee. That’s honestly true, but it also means that a mistaken purchase of the wrong size cannot be resolved via the manufacturer.

What always applies, on the other hand, are your statutory rights. Under the Swedish Sale of Goods Act (konsumentköplagen), you have three years of the right to complain (reklamationsrätt) for defects in the goods, regardless of what the manufacturer promises—so three times as long as Lovense’s own guarantee. In distance selling, you also have a right of withdrawal for fourteen days under the Act on distance contracts and contracts outside business premises (lagen om distansavtal och avtal utanför affärslokaler). Be aware that, in practice, the right of withdrawal is strongly limited for hygiene products that have been removed from a sealed package, which in this category is more the rule than the exception. The right to complain in the event of defects applies, however, always. If you have questions about what applies in your case, Konsumentverket guides you via Hallå konsument.