Svakom Alex Neo 2: review

Svakom Alex Neo 2 at a glance — this is what you get

Svakom Alex Neo 2 is a motorized thrust masturbator with app control. It differs from most products in the category in one single but crucial way: the sleeve moves under its own power. Instead of you moving the product back and forth for it, a built-in motor drives the movement, and the manufacturer lists seven automatic thrust modes with a pace of up to 120 strokes per minute in the moderate mode. That’s two strokes per second, and that’s the whole product’s reason for being.

The specification looks like this according to the manufacturer: material TPE and ABS, dimensions 86 × 300 millimeters, weight 950 grams, battery capacity 2 500 mAh at 3.7 volts, charging time two hours, operating time one and a half hours, seven thrust modes, sleeve size 62 × 143 millimeters and 138 millimeters insertion depth. The ingress protection (IP) rating is the one that deserves the most attention in the entire table, and we’ll come back to it: the housing is not waterproof, only the sleeve is.

This review is about the item with EAN 6959633101278, the manufacturer’s item number S63E in the color Dark Blue. Unlike many other products in this category, Alex Neo 2 is available in just one color and one version, so there’s no risk of mixing up variants when you compare prices. In Sweden, it’s sold by eight stores at prices between 977 and 1 795 SEK, and seven of them have it in stock.

What is a thrust masturbator, and how does it differ from a manual one?

A manual masturbator is basically a sleeve inside a casing. All movement comes from the hand, and the product provides shape, texture, and resistance. A thrust masturbator moves the movement into the product. A motor drives a mechanical arrangement that makes the sleeve or an internal part move along the product’s axis, while the user holds the product still. So the difference isn’t a difference in degree but a difference in kind, and it has consequences throughout the specification.

The first consequence is energy consumption. A motor that has to move mass back and forth twice per second draws significantly more current than a vibration motor or an air pump. That is why the Alex Neo 2 has a 2,500 mAh battery—more than twice as much as the 1,000 mAh that Svakom lists for its own Sam Neo 2 Pro—and yet you still only get about 1.5 hours. Measured per minute, the Alex Neo 2 draws about 28 mAh while the Sam Neo 2 Pro draws about 17, both calculated using the manufacturer’s own figures.

The second consequence is weight. A thrust mechanism requires a stable chassis; otherwise the product will drift in your hand when the mass changes direction. The manufacturer lists 950 grams, which makes the Alex Neo 2 heavier than both Svakom’s own Sam Neo 2 Pro at 743 grams and Lovense Max 2 at 750 grams. What can be said is that almost a kilo in your hand calls for a different grip than a product weighing a few hundred grams, and that a length of 300 millimeters is significantly more than the 228 millimeters that the Sam Neo 2 Pro measures.

The third consequence is density. Moving parts that pass through a housing are harder to seal than a fully enclosed housing, and that is likely the technical background behind the enclosure rating. The manufacturer states plainly that the housing is not waterproof while the sleeve is.

Alex Neo 2 or Sam Neo 2 Pro — which one is which for Svakom?

Svakom’s naming in the men’s range isn’t self-explanatory, and two models are priced close to each other in Swedish shops. The difference between them is technical, not performance-related, and that is what determines which one you should choose.

• Alex Neo 2 — the model this text is about. Thrust masturbator: a motor drives the movement along the shaft in seven modes up to 120 strokes per minute. No suction, no vibration, no heat according to the manufacturer’s specifications.
• Sam Neo 2 Pro — another principle. The manufacturer lists five suction strengths, five vibration modes, five combined modes, and a heat function with a sleeve that is heated to 38 degrees via a separate heating rod with its own battery of 560 mAh. No thrust movement.

The two products therefore do completely different things, despite being sold side by side in the same shops and only differing by 82 SEK in the lowest price. If you want movement along the shaft, Alex Neo 2 is the only one of the two that provides it. If you want suction, vibration, or heat, neither is available in the Alex Neo 2. The original Alex Neo can no longer be compared to on the manufacturer’s site: the links for both Alex Neo and Alex Neo 2 now lead to the same current model, and Svakom no longer publishes any separate specifications for the first generation.

Materials and build quality: TPE sleeve in an ABS housing

The material issue is the only characteristic of an intimate product that can’t be compensated for with practice or care, and it determines whether the product is still hygienic after two years. The manufacturer specifies two materials for Alex Neo 2: TPE and ABS. TPE sits in the sleeve, meaning the part that has contact with the skin. ABS is the hard plastic in the housing around it. It’s a more straightforward declaration than many competitors provide, and it should be read carefully.

What TPE means — and why it isn’t the same thing as silicone

TPE stands for thermoplastic elastomer and is an umbrella term, not a single material. What’s common to the group is that the material behaves like rubber but can be processed like plastic, which makes it cheap to injection-mold into complex shapes — exactly the kind of ridged internal structures a masturbator sleeve needs. That’s why practically the entire category uses TPE.

The key difference compared to silicone is porosity. Silicone is non-porous: the surface has no microscopic cavities, and what gets rinsed away disappears. TPE is porous to varying degrees, and a porous surface can’t be made completely clean, only cleaner. In practice, this means a TPE sleeve is a consumable with a limited service life, while a silicone sleeve is not. That it’s possible to do things differently is shown by Arcwave, whose CleanTech sleeve for the Ion is stated to be made entirely of silicone — but it costs 69,90 euro for just the sleeve alone, which also says something about why the rest of the category chooses TPE.

Two things in the manufacturer’s own manual confirm that TPE places higher demands on care than silicone would. The first is the storage instructions: the product should be stored separately, without contact with other plastic products, expressly to avoid chemical reactions. Softened plastic that lies against softened plastic can stick together and become discolored, and that warning occurs in practice only on TPE products. The second is the prohibition of silicone-based lubricants, oils, and lotions, which according to the manual cause the product to break down — and a degraded surface, the manufacturer itself describes as a breeding ground for bacteria.

So what can be established is that the sleeve is the part of the product with the shortest lifespan, and that it’s also the part that’s most exposed. That makes it worth knowing that Svakom explicitly excludes sleeves from the warranty.

Phthalates, RoHS, and what the material declaration actually says

Phthalates are a group of plasticizers used to make plastic flexible. Kemikalieinspektionen describes them as substances that can affect the hormone system and make reproduction more difficult, and several of them are therefore restricted or banned within the EU in a large number of products. This particular product category is a recurring subject of supervision because it relies on softened plastic against mucous membranes.

Here it’s important to be exact about what the manufacturer actually promises. Svakom never states anywhere in the specifications for the Alex Neo 2 that the material is free from phthalates. What’s stated in the manual is that all Svakom products are manufactured from eco-friendly materials including TPE and ABS plastics, that they are harmless to the human body, and that the products have undergone RoHS certification and comply with the CE and WEEE directives. It’s a different and weaker claim than a phthalate-free declaration.

The difference isn’t academic. The RoHS directive limits hazardous substances in electronics—lead, cadmium, mercury, and a handful of phthalates—but it’s an electronics directive, not a material approval for skin contact. The CE marking on a product like this is, in practice, about the Radio Equipment Directive 2014/53/EU—which the manual also refers to—and that directive regulates the Bluetooth transmitter, not the sleeve. For comparison, Fleshlight explicitly states that their SuperSkin is phthalate-free.

That means that, in practice, the material declaration for the Alex Neo 2 is correct but incomplete. You get to know which material family it involves, which is more than many budget products state, but you don’t get to know which plasticizers are included. If you want an explicit answer about phthalates, you have to choose a manufacturer that provides it.

Measurements and weight: 86 × 300 millimeters and 950 grams

The manufacturer lists the dimensions as 86 × 300 millimeters—so a cylinder with just under nine centimeters in diameter and thirty centimeters in height—and the weight as 950 grams. It’s a large product. Thirty centimeters is roughly the length of an A4 sheet, and the 950 grams are more than both Svakom’s own Sam Neo 2 Pro at 743 grams and Lovense Max 2 at 750 grams.

The size becomes more understandable when you compare it with the sleeve. The sleeve measures 62 × 143 millimeters and has an insertion depth of 138 millimeters. That means that less than half of the product’s height is the sleeve—the remaining just over 150 millimeters are the motor, the thrust mechanism, and the 2,500 mAh battery. That’s the price for having the motion happen inside the product instead of in the hand, and it’s the same trade-off that applies across the entire class of motorized thrusting products.

Practically speaking, the size has three consequences. The product doesn’t fit in a toiletry bag, you can see it in a dresser drawer, and it requires a storage spot where it can lie by itself without contact with other plastic. The manufacturer states that a fabric pouch is included in the delivery, according to the manual—worth noting, since the product page listing only names the product itself, the USB charging cable, and the manual. The two pieces of information about what’s included therefore come apart in the manufacturer’s own materials, and the fabric pouch is the item that appears in only one of them.

Sleeve: 138 millimeters insertion depth and six rows of ridges

The sleeve is removable, and it is by far the single most important design detail of the product. A fixed sleeve can’t be cleaned properly and can’t be replaced once the material is used up. A removable one makes it possible to do both, and on a TPE product, it’s the difference between a product that lasts and one that becomes a disposable item.

The manufacturer states the insertion depth as 138 millimeters—so just under fourteen centimeters—and describes the internal structure as six rows of ultra-soft TPE ridges. The sleeve’s outer dimensions are 62 × 143 millimeters. That means the sleeve is practically utilized along its entire length—the insertion depth sits only five millimeters below the sleeve’s total height.

The manual adds a detail that isn’t mentioned on the product page: there is a blocker, a plug, that must be removed before cleaning and put back afterwards. That detail is worth knowing before you’re standing there with the product in the sink, because cleaning a shock massager otherwise is where most people make the most mistakes.

Seven impact settings and one single button

The interface on the Alex Neo 2 consists of a single button, marked S, placed at the bottom of the product. According to the manual, you press and hold it for two seconds to turn it on and off, and you step between the seven modes M1 to M7 with short presses. It’s a deliberately simple setup, and it is the direct opposite of premium products in adjacent categories where four buttons and three parallel scales are the norm.

A detail in the manual is worth highlighting, because it confuses many people at first use. The manufacturer states that when the product is activated for the first time, it goes into standby and waits for an app connection. If you want to control it manually, you press the S button once more, and it then goes into its preset shock mode. So the product isn’t broken if it seems like it’s standing still after you turned it on—it’s waiting for your phone. It’s a design priority that says something about how the manufacturer envisions the product being used primarily.

Shock action: up to 120 beats per minute, and what the asterisk means

The manufacturer states up to 120 beats per minute, and puts an asterisk on the number. The footnote says that the value applies to the moderate mode. It’s an unusually honest marking, and it deserves to be read exactly as written: 120 beats per minute is the pace in one of the seven modes, not a maximum value for all of them.

What rate the other six modes have is not published by the manufacturer. Svakom states neither the striking rate for the individual modes M1 to M7 nor the strike mechanism’s stroke length, neither on the product page nor in the manual. The manual shows seven small graphs, one per mode, but they lack a scale. In practice, that means it’s not possible to compare the Alex Neo 2 to a competitor on striking rate except in the only mode where a number is actually given—and that product descriptions that assume 120 is the maximum rest on an assumption.

What can be established is that seven modes with varying patterns provide more variety than a single speed, and that a single button makes them easy to step through even without supervision. The downside of a single button is just as simple: you can only move forward through the list. If you want to go back to mode two from mode six, you have to go through the rest.

SVAKOM app, FeelConnect, and remote control

App control is the second of the product’s two main arguments. The manufacturer states that Alex Neo 2 pairs with the SVAKOM app for more settings and remote control, and that it can be synced to interactive videos and cam sites. The manual clarifies how it works: the SVAKOM app is used for local control and remote control, while FeelConnect 3.0 is the app used for syncing to interactive videos and cam sites. Both are available for iOS and Android.

The connection is via Bluetooth. The manual states the frequency band with 2402 MHz as the lower limit and a maximum transmitter power of −0.42 dBm, and the product is certified under FCC-ID 2A74F-S63E and declared to comply with Directive 2014/53/EU on radio equipment. It provides fuller radio documentation than most manufacturers in the category publish, and it’s relevant for anyone who wants to know that the transmitter has been tested.

What the app adds in concrete terms beyond the seven built-in modes the manufacturer does not specify in the specification. The wording is “more settings,” with no stated number. So don’t count on a definite number of extra patterns; count on the app being the way to get remote control and video syncing, which are the two functions the manufacturer names.

Status light and what it means

With only one button and no display, all feedback is handled by a light, and the manual explains the four states. Steady light means the product is activated. Flashing light means either low battery level or ongoing charging. Solid light means fully charged.

There is an obvious weakness in the logic that is worth pointing out: the same blinking signal is used for both low battery and ongoing charging. In practice, the context distinguishes them, because you know whether the cable is plugged in, but it is an interface that provides less information than a product with multiple LEDs or color indicators. There is no percentage figure for remaining battery, either on the product or—at least according to the manufacturer—in the app.

Water resistance: the sleeve can handle water, the housing does not

This is the most important line in the entire specification, and the wording the manufacturer has chosen is unambiguous: "Non-waterproof Case; Waterproof Sleeve". The sleeve is waterproof. The housing is not.

Note what is missing. Svakom does not provide any IP rating at all, for either the sleeve or the housing. The IP system is defined in the standard IEC 60529, where the second digit indicates protection against water — IPX6 for powerful water jets, IPX7 for submersion of one meter for 30 minutes. Without such a rating, it is impossible to determine whether "waterproof sleeve" means that the sleeve can be rinsed, that it can be soaked, or that it can be boiled. Svakom does not publish an ingress protection (IP) rating according to IEC 60529 for Alex Neo 2, and a product without a specified rating is not tested according to the standard.

Practically, that means a clear work routine: sleeve out, sleeve under the tap, housing never anywhere near water. It’s the same limitation that applies to Svakom’s own Sam Neo 2 Pro, which has exactly the same wording in its specification table, and it is a real drawback compared with a product like Lovense Max 2 with IPX6 on the entire housing. The warranty terms also make this clear: Svakom explicitly excludes damage that occurs because parts that are not waterproof have been submerged. If you soak the housing, you pay the bill yourself.

Cleaning, lubricant, and storage

The manual is detailed on this point, and the instructions are stricter than you might expect. Remove the sleeve according to the instructions, remove the blocker, wash the sleeve with mild, fragrance-free soap, rinse with clean lukewarm water, and dry gently with a towel or a soft cloth. Put the blocker back in when you’re done. Let the product cool down after each use before storing it.

The lubricant question has only one answer: water-based. The manufacturer expressly advises against massage oil and hand cream, which according to the manual can lead to irritation or infection, and against silicone-based lubricants, oils, and lotions, which damage the product. The manual lists examples — sunscreen, lip care, essential oils, coconut oil, and all kinds of cooking oils — and then explains why: lubricants that are not water-based break down the material, and broken-down material becomes a breeding ground for bacteria.

Cleaning agents that contain alcohol, gasoline, or acetone are prohibited according to the manual. Storage must be kept clean, cool, and dry, without direct sunlight, and — the important part for a TPE product — entirely by itself, without contact with other products made of other materials. The manufacturer also specifies a maximum use temperature of 40 degrees, which makes boiling and the dishwasher out of the question even for the sleeve.

Battery and charging: 2,500 mAh that lasts for one and a half hours

Svakom is unusually open with battery data for Alex Neo 2, and that’s a strength worth noting. The manufacturer states the capacity as 2,500 mAh, the battery type as polymer lithium, the rated voltage as 3.7 volts, the charging voltage as 5 volts, the charging time as two hours, and the operating time as one and a half hours. Most competitors in the category do not publish the capacity at all — Lovense only states for Max 2 that the battery is a rechargeable lithium-ion battery.

How is Svakom Alex Neo 2 charged?

With an included cable that connects to a port on the bottom of the product. However, there’s a detail that store texts almost always miss. The product page calls the cable "USB Charging Cable", but the manual names the port on the product "DC charging port". So it’s not a USB-C connector on the product, but a round DC power connector of the type that requires that specific included cable. The manual also states that the product may only be connected to a USB interface of version 2.0.

The consequence is concrete and should be factored in before you buy: if you lose the charging cable, you can’t replace it with a regular USB-C cable, but instead you need a new one from the manufacturer. And since Svakom explicitly excludes charging cables from the warranty, a broken cable is always your own cost. That’s a real difference compared with products that charge with a standard cable, and that cost doesn’t show up on the price tag.

The manual’s battery advice is of the general kind, but it applies: unplug the charger when the battery is fully charged, because overcharging shortens the lifespan; don’t store the product somewhere too hot or too cold; and expect a fully charged battery to slowly self-discharge when the product is left unused.

Why does 2,500 mAh only last ninety minutes?

A capacity of 2,500 mAh at 3.7 volts corresponds to just over 9 watt-hours. Spread over ninety minutes of operation, that results in an average power consumption of around 6 watts — calculated straight from the manufacturer’s own figures. That’s a lot for a handheld product, and it’s exactly what you should expect from a mechanism that moves mass back and forth twice every second.

The comparison within Svakoms own assortment makes the point clear. Sam Neo 2 Pro has 1,000 mAh and is stated to provide one hour of run time; Alex Neo 2 has a battery that is two and a half times larger and provides only fifty percent longer run time. The difference lies in what the motor does. For its Max 2, which neither bumps nor heats, Lovense states 95 to 215 minutes depending on the setting.

Practically speaking, ninety minutes means the product can handle several sessions between charges, but the charging time of two hours is longer than the run time. It’s a relationship worth knowing: you can’t fast-charge your way out of a depleted battery level. Since the battery is built in, it is also the battery—not the outer sleeve—that ultimately sets the limit for how long the device itself can be used, and the outer sleeve can at least be replaced.

Sound level: what the manufacturer doesn’t publish

Sound is a reasonable question to ask about a product with a motor that moves mass twice per second. The answer has to be honest: Svakom publishes no decibel value for Alex Neo 2, either on the product page or in the manual, and the manufacturer also doesn’t make any marketing claim that the product would be quiet. There is therefore not even any comparison chart to fall back on.

What can be established on a general basis is that a mechanical bumping design has more sources of sound than a vibrator: the motor, the gearbox, or the eccentric that converts rotation into linear motion, and the air that is pushed in and out of the outer sleeve when the volume inside changes. None of those sources exists in a product without moving mechanics. Claims about an exact decibel value for Alex Neo 2 that circulate on other websites lack support from the manufacturer.

A piece of advice that applies regardless of the model: don’t place the product on a hard tabletop while using it. A tabletop acts as a resonance box and noticeably amplifies the sound. On a product that weighs 950 grams and moves mass itself, that effect is greater than on a lightweight product.

Svakom Alex Neo 2 compared with the alternatives

Three comparisons are relevant: with Svakoms own closest model, with the most sold app-controlled competitor in the same price range, and with what you get for a quarter of the money. All information below comes from the respective manufacturers’ own specifications, and all prices come from the shops’ product feeds on July 29, 2026.

Versus Svakoms Sam Neo 2 Pro — 82 SEK and two different principles

Sam Neo 2 Pro costs from 895 SEK, which is 82 SEK less than Alex Neo 2 at its cheapest. The price difference is negligible in practice, and that’s why the function should decide.

The two parts make up a whole: the same material declaration for TPE and ABS, the same rated voltage of 3.7 volts, the same charging voltage of 5 volts, the same battery type, polymer lithium, the same charging time of two hours for the main unit, and exactly the same enclosure rating with a waterproof sleeve in a housing that is not waterproof. They are also covered by the same warranty terms.

The differences are fundamental. Alex Neo 2 pushes; Sam Neo 2 Pro suctions, vibrates, and heats up to 38 degrees via a separate heating rod. Alex Neo 2 has 2,500 mAh and ninety minutes of operation; Sam Neo 2 Pro has 1,000 mAh and sixty minutes of operation, plus a heating rod with its own battery of 560 mAh that lasts just over twenty minutes. Alex Neo 2 measures 86 × 300 millimeters and weighs 950 grams; Sam Neo 2 Pro measures 228 × 75 × 75 millimeters and weighs 743 grams, so it is both shorter and lighter.

The conclusion is straightforward: this is not an upgrade in either direction, but a choice between motion and suction. If you want both, you have to buy both, and together they cost 1,872 SEK at the lowest price.

Against Lovense Max 2 — 118 SEK more for suction without motion

Lovense Max 2 costs from 1,095 SEK, i.e. 118 SEK more than Alex Neo 2. Both are app-controlled, both have TPE against the skin and ABS in the housing, and both are aimed at the same buyer.

For Max 2, Lovense states a weight of 750 grams, a charging time of 100 minutes, an operating time of 95 to 215 minutes depending on the setting, standby up to 120 hours, and an enclosure rating of IPX6. Lovense does not publish the capacity in mAh. Max 2 works with an air pump and adjustable contractions, not with thrusting/motion.

The two differences that weigh the most point in different directions. Alex Neo 2 wins on function: it moves under its own power, which Max 2 does not, and it is cheaper. Max 2 wins on two specific points — the enclosure rating IPX6 on the entire housing according to IEC 60529, versus Alex Neo 2 which lacks a rating and has a housing that expressly is not waterproof, and an operating time that, at its upper end, is more than twice as long. Warranty-wise, Svakom wins: two years versus Lovense’s one year, and ninety days on Lovense’s TPE sleeve versus Svakom, which completely excludes the sleeve.

Against Fleshlight Flight Pilot — 548 SEK and no motor at all

Fleshlight Flight Pilot costs from 429 SEK, i.e. 548 SEK less than Alex Neo 2. It completely lacks a motor and a battery: all movement comes from the hand. Fleshlight states the size as up to seven inches in length and five and a half inches in circumference, and the material for the patented and phthalate-free SuperSkin.

The comparison is reasonable precisely because it asks the only question that really matters before you pay the thousand kronor: do you want the product to move by itself? If the answer is no, there’s nothing in Alex Neo 2’s specs that justifies the price difference—Fleshlight also has an explicit phthalate-free declaration that Svakom doesn’t provide, and no electronics that can break, no battery that ages, and no charging cable to lose.

If the answer is yes, however, it’s a comparison between two different product classes, and then Flight Pilot isn’t an alternative—it’s a complement. It’s also the obvious choice to take on a trip, since Alex Neo 2 at 950 grams and thirty centimeters doesn’t fit or weigh right for a bag.

Price range: 977 to 1,795 SEK and seven stores with stock

Eight Swedish shops sell the item with EAN 6959633101278. Cheapest is Joyland at 977 SEK, most expensive is Intima at 1,795 SEK. That’s a difference of 818 SEK, or 84 percent, for the exact same item number, the same only color, and the same packaging.

The price spread is unusually large even for this industry, and it isn’t because any shop sells a different variant. Alex Neo 2 is available in just one version—Dark Blue—with item number S63E, and all eight shops list the same EAN or their own item number linked to that. So it’s about the shops’ own margin setting—and that’s exactly why it pays to compare.

The stock situation is good for once: seven out of eight shops had the product in stock during the price check. Only Lustly, at 1,195 SEK, was sold out. That means the lowest price is also a price you can actually buy at, which isn’t always the case. The difference between the cheapest shop at 977 SEK and the next tier at 1,195 SEK is 218 SEK, and at that level three shops have stock at the same time: Mshop, Blush Me, and SexleksakerOutlet.

The prices in the table above are updated when the shops’ product feeds are updated, but always check the final price at checkout. Shipping costs are added by most shops under a certain order value, and in this price range several shops are just around the threshold for free shipping—which can eat up some of the 218 kronor.

Who is Svakom Alex Neo 2 for—and who is it not for?

It’s for you if you specifically want movement and not suction or vibration. It’s the only one of Svakom’s two closely related models that provides support movement, and at 977 SEK it’s cheaper than Lovense Max 2, which doesn’t move at all. It’s for you if you want remote control and syncing with interactive video content, since the manufacturer explicitly names both functions. And it’s for you if you appreciate that a manufacturer actually publishes battery capacity, voltage, sleeve size, and insertion depth—far from all of them in the category.

It doesn’t fit you if you want to be able to rinse off the entire product. The housing is not waterproof; there is no IP rating, and the warranty excludes damage caused by submerging parts that are not waterproof. It’s not for you if you want an explicit statement about phthalates, because Svakom provides nothing for this model. It’s not for you if you want to be able to charge it with the same cable as your phone, because the port is a DC connector and the cable is excluded from the warranty. And it’s not for you if you don’t have much storage space: thirty centimeters and 950 grams—which also has to sit by itself without contact with other plastic—is a real practical requirement.

One last thing belongs in the decision. The sleeve is a consumable part made of TPE, and it’s outside the warranty. Expect it to be the part of the product that first needs to be replaced, and check before you buy that your store actually sells replacement sleeves for this specific model. That’s the question that determines whether Alex Neo 2 will be a product you’ll have for years or one that becomes unusable long before the motor gives up.

Warranty, complaints, and right of withdrawal

Svakom offers two years of warranty against manufacturing defects counted from the date of purchase, and adds a ten-year quality support. Read the second line carefully before you count on it. Ten-year support is not a ten-year warranty: after the first two years, it means, according to the manufacturer, 50 percent off your next purchase in Svakom’s own web shop—not a replacement product. It’s a discount coupon with a long validity period, nothing else.

The exclusions are extensive and relevant. The warranty does not cover accessories such as sleeves, charging cables, or lifestyle products—which means that the two parts most likely to break first, the TPE sleeve and the model-specific charging cable, both fall outside the warranty. It also does not cover damage from misuse, and the manufacturer expressly lists non-water-based lubricants, improper cleaning, submersion of parts that are not waterproof, and disassembly. A positive detail: product registration is no longer required since May 2022, even though the manufacturer still encourages it.

One more condition is worth noting for Swedish buyers. Svakom states that the warranty only applies to products purchased directly from the manufacturer or from official retailers, and that purchases from non-authorized sellers are not covered. So save the receipt and note where you bought it, because the warranty form requires the serial number, date of purchase, and place of purchase.

What always applies, though, are your statutory rights, no matter what the manufacturer promises. Under konsumentköplagen, you have three years of complaint rights for defects in the item — that is, one year longer than Svakom’s own warranty — and it is directed at the store you bought from rather than at the manufacturer. For purchases made at a distance, you also have a right of withdrawal for fourteen days under the lagen om distansavtal och avtal utanför affärslokaler. Be aware that, in practice, the right of withdrawal is limited for hygiene products that have been taken out of a sealed package — but the right to make a claim for defects always applies. If you have questions about what applies in your case, Konsumentverket will guide you via Hallå konsument.